How to Talk to a Live Person in Vanguard Customer Service

If you need to speak to a live customer service representative in Vanguard customer service you need to dial 1-877-662-7447. To speak with a live agent, you need to say “I’m a new client” or press 1, then say “speak with a representative”, after press 1 (to place a mutual fund or brokerage trade) and stay on the line (typical waiting time is about 5-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • To place a mutual fund or brokerage trade press 1.
  • To move money to Vanguard from a Vanguard account press 2.
  • For questions about a distribution from your individual retirement account press 3.
  • To change the ownership of an account due to death, divorce or other reasons press 4.
  • For questions about maintaining your account press 5.

Vanguard Customer Service Hours

Live customer service representatives from Vanguard are available from 8am to 8pm Eastern time Monday-Friday, Saturday-Sunday closed.

Vanguard Customer Support Phones

  • Vanguard Customer Support Phone is 1-877-662-7447. Live customer service representatives from Vanguard are available from 8am to 8pm Eastern time Monday-Friday, Saturday-Sunday closed.
  • For Retirement plan participants you need to dial 1-800-523-1188. Live customer service representatives from Vanguard are available from 8:30am to 9pm Eastern time Monday-Friday, Saturday-Sunday closed.
  • For Institutional investors (if you a plan sponsor or institutional consultant) you need to dial 1-800-523-1036. Live customer service representatives from Vanguard are available from 8:30am to 9pm Eastern time Monday-Friday, Saturday-Sunday closed.
  • For Institutional investors (if you calling on behalf of a nonprofit organization) you need to dial 1-800-523-1036. Live customer service representatives from Vanguard are available from 8:30am to 9pm Eastern time Monday-Friday, Saturday-Sunday closed.
  • For Financial advisors you need to dial 1-800-997-2798. Live customer service representatives from Vanguard are available from 8:30am to 7pm Eastern time Monday-Friday, Saturday-Sunday closed.
  • For TDD you need to dial 1-800-749-7273.
  • For Education savings & 529 accounts you need to dial 1-800-291-3056. Live customer service representatives from Vanguard are available from 8am to 8pm Eastern time Monday-Friday, Saturday-Sunday closed.
  • To Contact Vanguard immediately you need to dial 1-877-223-6977.

VanguardĀ Social Networks Customer Service

Vanguard Fitness Mailing Addresses

For UGMA, UTMA, and ESA accounts:
Vanguard
P.O. Box 982901
El Paso, TX 79998-2901

By FedEx or UPS:
Vanguard
5951 Luckett Court, Suite A1
El Paso, TX 79932

For accounts in the Vanguard 529 College Savings Plan:
The Vanguard 529 College Savings Plan
P.O. Box 55111
Boston, MA 02205-5111

By registered, certified, or overnight mail:
The Vanguard 529 College Savings Plan
95 Wells Avenue, Suite 155
Newton, MA 02459

Vanguard Live Chat Support

Vanguard doesn’t offer live chat support. The best way to contact Vanguard is to call them at 1-877-662-744.

Vanguard support e-mail

Vanguard Help Center

Vanguard Opening Hours

Monday 8am to 8pm Eastern time
Tuesday 8am to 8pm Eastern time
Wednesday 8am to 8pm Eastern time
Thursday 8am to 8pm Eastern time
Friday 8am to 8pm Eastern time
Saturday closed
Sunday closed

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