If you need to speak to a live customer service representative in Utility Warehouse customer service you need to dial 0333-777-0777. To speak with a live agent, you need to press 3 (if you have questions about your energy services such as billing queries, questions about your smart or prepayment meter), then press 5 (for help with anything else) and stay on the line (typical waiting time is about 1-20 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- To make a payment press 1.
- To give us a meter reading press 2.
- If you have questions about your energy services such as billing queries, questions about your smart or prepayment meter press 3.
- For technical support, billing queries or general questions regarding your home phone, broadband or mobile services press 4.
- If you have questions about your cashback card or any more insurance products press 5.
- If you want to tell us you’re moving home press 6.
- To repeat these options press the hash key.
UW Customer Service Hours
Live customer service representatives from UW are available from 8am to 7:45pm Monday-Friday, from 9am to 4:30pm Saturday, Sunday closed.
UW Customer Support Phones
- UW Customer Support Phone is 0333-777-0777 (from overseas: 4420-8955-5557). Live customer service representatives from UW are available from 8am to 7:45pm Monday-Friday, from 9am to 4:30pm Saturday, Sunday closed.
- For Pre-payment meter emergency you need to dial 0333-003-5644. Live customer service representatives are available from 8am to 8pm Monday-Friday, from 9am to 4:30pm Saturday, Sunday closed.
UW Social Networks Customer Service
- UW customer service could be contacted via Utility Warehouse Facebook page. Typically Utility Warehouse customer service representative replies within an hour.
- You can view latest UW photos on UW Instagram page
- You can view latest UW videos on Utility Warehouse Youtube page
- You can message a live customer service representative using Utility Warehouse Linkedin page
Utility Warehouse Mailing Addresses
Utility Warehouse Ltd
508 Edgware Road
Utility Warehouse Live Chat Support
Utility Warehouse doesn’t offer live chat support. The best way to contact Utility Warehouse is to call them at 0333-777-0777.
UW support e-mail
To contact UW via e-mail you need to go to the UW Contact page, fill in the form and press the “Send Message” button.
UW Help Center
- You can get more information about UW Customers on the UW Customers Support page.
Utility Warehouse Opening Hours
Monday 8am to 7:45pm
Tuesday 8am to 7:45pm
Wednesday 8am to 7:45pm
Thursday 8am to 7:45pm
Friday 8am to 7:45pm
Saturday 9am to 4:30pm
View Uw headquarters location on a map.
Reach Real Person in Uw by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Uw Facebook account or Uw Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Uw are provided above.
What to do if Uw Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Uw customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in UW Customer Service are the most accurate.
If you successfully reached a live customer service agent in Uw please leave your instructions in the comments section below so everyone can use it.