If you need to speak to a live customer service representative in Utility Warehouse customer service you need to dial 0333-777-0777. To speak with a live agent, you need to press 3 (if you have questions about your energy services such as billing queries, questions about your smart or prepayment meter), then press 5 (for help with anything else) and stay on the line (typical waiting time is about 1-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• To make a payment press 1.
• To give us a meter reading press 2.
• If you have questions about your energy services such as billing queries, questions about your smart or prepayment meter press 3.
• For technical support, billing queries or general questions regarding your home phone, broadband or mobile services press 4.
• If you have questions about your cashback card or any more insurance products press 5.
• If you want to tell us you’re moving home press 6.
• To repeat these options press the hash key.

UW Customer Service Hours

Live customer service representatives from UW are available from 8am to 7:45pm Monday-Friday, from 9am to 4:30pm Saturday, Sunday closed.

UW Customer Support Phones

• UW Customer Support Phone is 0333-777-0777 (from overseas: 4420-8955-5557). Live customer service representatives from UW are available from 8am to 7:45pm Monday-Friday, from 9am to 4:30pm Saturday, Sunday closed.
• For Pre-payment meter emergency you need to dial 0333-003-5644. Live customer service representatives are available from 8am to 8pm Monday-Friday, from 9am to 4:30pm Saturday, Sunday closed.

UW Social Networks Customer Service

• UW customer service could be contacted via Utility Warehouse Facebook page. Typically Utility Warehouse customer service representative replies within an hour.
• You can view latest UW photos on UW Instagram page
• You can view latest UW videos on Utility Warehouse Youtube page
• You can message a live customer service representative using Utility Warehouse Linkedin page

Utility Warehouse Mailing Addresses

Utility Warehouse Ltd
508 Edgware Road
The Hyde
London
NW9 5AB

Utility Warehouse Live Chat Support

Utility Warehouse doesn’t offer live chat support. The best way to contact Utility Warehouse is to call them at 0333-777-0777.

UW support e-mail

To contact UW via e-mail you need to go to the UW Contact page, fill in the form and press the “Send Message” button.

UW Help Center

• You can get more information about UW Customers on the UW Customers Support page.

Utility Warehouse Opening Hours

Monday 8am to 7:45pm
Tuesday 8am to 7:45pm
Wednesday 8am to 7:45pm
Thursday 8am to 7:45pm
Friday 8am to 7:45pm
Saturday 9am to 4:30pm
Sunday closed