How to Talk to a Live Person in USAA Customer Service

In order to speak to a live person in USAA customer service, you need to dial 1-800-531-8722. You need to say “another member” and then you will get connected to a live customer service representative.

At the beginning of the call the automated system will ask you to enter your USAA number or social security number. You can also say “another member” to skip this step.

USAA customer service is controlled by voice commands. You can say a wide range of things, for example, “verify coverage” or “membership information”, etc.

Below are other options available in the main menu:

  • For membership information press 1
  • To verify coverage press 2
  • Claims press 3
  • For order appeal press 4

USAA Customer Service Options

USAA Phone Customer Service

  • For Banking Services service you need to dial 1-210-531-8722. Official customer service for USAA is available Monday – Friday 6:30am – 10pm and Saturday 8am – 6pm CT.
  • For USAA Real Estate Rewards Network Assistance you need to dial 1-800-258-4060. Official customer service for USAA is available Monday – Friday 7:30am – 9pm and Saturday 8am – 6pm CT.
  • For USAA Auto and Property Insurance you need to dial 1-210-531-8722. Official customer service for USAA is available Monday – Friday 7am – 7pm and Saturday 8am – 4:30pm CT.
  • For Brokerage and Mutual Funds you need to dial 1-210-531-8722. Official customer service for USAA is available Monday – Friday 7:30am – 8pm and Saturday 8am – 5pm CT.
  • For Life & Health Insurance and Annuities you need to dial 1-210-531-8722.
  • For Online Registration Support you need to dial 1-210-531-8722. Official customer service is available 24 hours a day, 7 days a week

USAA Social Networks Customer Service

USAA Customer Service Mailing Addresses

For Banking Services mail to:

USAA Federal Savings Bank

10750 McDermott Freeway

San Antonio, TX 78288-9876

For Policy Service mail to:

USAA

P.O. Box 659464

San Antonio, TX 78265

For Brokerage and Mutual Funds mail to:

USAA Investment Management Company

P.O. Box 659453

San Antonio, TX 78265-9825

For Life & Health Insurance and Annuities mail to:

USAA Life Insurance Company

9800 Fredericksburg Road

San Antonio, TX 78288

For Financial Planning mail to:

USAA Financial Planning Services

10750 McDermott Freeway

San Antonio, TX 78288

Reach Real Person in Usaa by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat. Frequently direct message via Usaa Facebook account or Usaa Twitter account may get you a customer representative quickly, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Usaa are provided above.

What to do if Usaa Live Person Contact Information Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact phone numbers might be removed and added. If you have problems with getting a real person in Usaa customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in USAA Customer Service are the most accurate.

If you successfully reached a live customer service agent in Usaa please leave your instructions in the comments section below so everyone can use it.

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