If you need to speak to a live customer service representative in UPS customer service you need to dial 1-800-742-5877 (1-800-PICK-UPS®). To speak with a live agent, you need to say “speak with an agent”, then say “more shipping options” or press 6, after say “billing” or press 3 and stay on the line (typical waiting time is about 1-5 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- Say “Track a package” or press 1
- Say “Change a delivery” or press 2
- Say “To schedule a pick up” or press 3
- Say “Report a problem” or press 4
- Say “Find Locations” or press 5
- Say “More shipping options” or press 6
UPS Customer Service Hours
Live customer service representatives from UPS are available from 6am to 1am EST Sunday-Saturday.
UPS Customer Service Phones
- UPS customer service phone number is 1-800-742-5877 (1-800-PICK-UPS®). Live customer service representatives from UPS are available from 6am to 1am EST Sunday-Saturday.
- For international shipping you need to dial 1-800-782-7892. Live customer service representatives are available 24/7.
- For TTY/TDD Access for Hearing Impaired you need to dial 1-800-833-0056.
- For Technical Support you need to dial 1-877-289-6419. Live customer service representatives are available from 7:30am to 9pm EST Monday-Friday, from 9am to 8pm EST Saturday-Sunday.
- For UPS Billing Center Support you need to dial 1-800-811-1648 (Domestic Billing Support) or 1-866-493-7140 (Import Billing Support).
- For less than truckload (more than 150 lbs) you need to dial 1-800-333-7400.
- For Truckload (more than 12,000 lbs) you need to dial 1-888-682-4652.
- For Air Freight (more than 150 lbs) you need to dial 1-800-443-6379.
- For Ocean Freight you need to dial 1-800-350-8440.
UPS Social Networks Customer Service
- UPS customer service could be contacted via UPS Facebook page. Typically UPS customer service representative replies within an hour.
- You can also reach UPS support via UPS Twitter page
- You can view latest UPS videos on UPS Youtube page
- You can message a live customer service representative using UPS Linkedin page
UPS Live Chat Support
You can start a live chat session with a UPS Support Agent on the UPS Contact Help Support Center page.
UPS Mailing Addresses
UPS World Headquarters
55 Glenlake Parkway NE
Atlanta, GA 30328
UPS support e-mail
To email UPS use the following UPS contact form.
UPS Fax Number
UPS does not have a fax number. Instead you can use 1-800-742-5877 phone number to contact UPS.
UPS Help Center
You can get more information about UPS on the UPS Help Center page.
UPS Opening Hours
You can find more information about UPS opening hours on the UPS Location Finder Page.
View Ups headquarters location on a map.
Reach Real Person in Ups by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Ups Facebook account or Ups Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Ups are provided above.
What to do if Ups Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Ups customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on Talk to a Live Person in UPS Customer Service are the most accurate.
If you successfully reached a live customer service agent in Ups please leave your instructions in the comments section below so everyone can use it.