To reach a live person in UPS customer service you need to dial a 1-800-742-5877 (1-800-PICK-UPS®) phone number. When dialed, this number will connect you to an automated system which will try to help you with your choices. Below are the choices from the main menu of this system. Please note that these are not numbered choices. You will need to tell your choice to the automated customer support system.
- Track a package
- Send a package
- Shipping information or order supply
In order to quickly get to a live agent you need first to make your choice in the main menu above. After that just say “Agent” and the system will connect you to a live person in a corresponding UPS support department. Please note that saying “Agent” in the main menu won’t connect you to a human. Instead, the automated system will suggest you make a choice first and only then request an agent.
To reach a live person UPS International shipping customer service you need to call 1-800-782-7892. Listen to the choices available in the main menu and say a choice which matches the purpose of your call. After that say “Agent” to speak with a human.
Alternative methods to contact UPS customer service
UPS customer server e-mail
If you’d like to send an inquiry to UPS via e-mail you can use a form available at this link.
You can send an e-mail to UPS customer service in the following categories:
- Tracking
- Receiving a package
- Sending a package
- Billing
- Claims
- Technical support
- General
Contact UPS Headquarters
UPS World Headquarters
55 Glenlake Parkway NE
Atlanta, GA 30328
United States
Phone number: 1-800-PICK-UPS