How to Talk to a Live Person in United Airlines Customer Service

If you need to talk to a live person in United Airlines customer service you need to dial 800-864-8331 phone number. If you’d like to speak with a live customer service representative, you can say “More options” in the first menu, “Other services” in the second menu and “Yes” or “No” in the third menu. Then the system will quickly connect you to a live customer service representative.

For your convenience below are other possible options available through United Airlines automated system. You can say:

  • Flight status
  • Book a flight
  • Existing reservation
  • Mileage plus
  • More option

If you say “Flight status” the system will prompt you to say your flight number or departure city.

If you say “Book a flight” the system will prompt you to enter some information about your trip. You need to say “One way”, “Roundtrip” or “Multicity”.

If you say “Existing reservation” the system can quickly look up your reservation with your confirmation number. You can also say “Hold on” or “Continue” if you don’t have it.

If you say “Mileage plus” in the above menu you will get the following sub-menu:

  • Balance and transaction
  • Request mileage credit
  • Reservation
  • Upgrade
  • My account
  • Other options

If you say “More options” in the above menu you will get the following sub-menu:

  • Baggage
  • Refunds
  • Receipts
  • Feedback
  • Other services

United Airlines Customer Service Options

United Airlines Phone Customer Service

  • To contact reservations assistance you need to dial 1-800-864-8331.
  • To contact United products and services you need to dial 1-888-854-3899. Customer service hours of operation are Monday – Sunday 7am to 11pm CST
  • To contact about damaged, delayed or lost baggage and lost items you need to dial 1-800-335-2247.
  • To contact cargo and animal transportation you need to dial 1-800-864-8331.

United Airlines Social Networks Support

American Airlines Mail

The headquarters for United Airlines:
United Airlines, Inc.
PO Box 06649
Chicago, IL 60606-0649
United States