If you need to speak to a live customer service representative in UMR customer service you need to dial 1-800-826-9781. To speak with a live agent, you need to say “Member” and stay on the line (typical waiting time is about 1-15 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• Say “Provider” or press 1.
• Say “Member” or press 2.

If you say “Member” or press 2 in the above menu you will get the following sub-menu:

• Say “Medical” or press 1.
• Say “Consumer accounts” or press 2.
• Say “Prior authorization” or press 3.
• Say “Dental” or press 4.
• Say “Vision” or press 5.
• Say “Disability” or press 6.
• Say “Nurse Line” or press 7.

UMR Customer Service Hours

Live customer service representatives from UMR are available 24 hours a day seven days a week.

UMR Customer Support Phones

• UMR Customer Support Phone is 1-800-826-9781. Live customer service representatives from UMR are available 24 hours a day seven days a week.
• To Report Fraud you need to dial 1-800-356-5803.
• For General claim inquiries you need to dial 1-800-826-9781.
• To Web technical support you need to dial 1-866-922-8266.

UMR Social Networks Customer Service

• You can view latest UMR videos on UMR Youtube page

UMR DMV Mailing Addresses

Privacy Office:
PO Box 8006, Wausau WI 54402-8006

UMR Live Chat Support

UMR doesn’t offer live chat support. The best way to contact UMR is to call them at 1-800-826-9781.

UMR support e-mail

• For Privacy Policy send an e-mail to [email protected]

UMR Fax Number

UMR does not have a fax number. Instead you can use 1-800-826-9781 phone number to contact UMR.

UMR Help Center

• You can get more information about UMR Customers on the UMR Customers Support page.

UMR Opening Hours

24/7