If you need to contact a live person in Ubisoft customer service you need to dial 1-919-460-9778 (for account related issues only). To speak with a live agent, you need to stay on the line (typical waiting time is about 1-2 minutes).

Ubisoft Customer Service Hours

Ubisoft live customer service agents are available from 12pm to 9pm EST Monday-Friday.

Ubisoft Phone Customer Service

• Ubisoft customer service phone number is 1-919-460-9778. Live customer service representatives are available from 12pm to 9pm EST Monday-Friday.

Ubisoft Social Networks Customer Service

• Ubisoft customer service could be contacted via Ubisoft Facebook page. Typically Ubisoft customer service representative replies within an hour.
• You can also reach Ubisoft support via Ubisoft Twitter page

Ubisoft support e-mail

Ubisoft doesn’t offer live support e-mail. Best way to contact Ubisoft is to call them at 1-919-460-9778 or to send a message via Ubisoft Chat.

Ubisoft Mailing Addresses

Ubisoft Support:
4000 Aerial Center Parkway, Suite 101
Morrisville, NC 27560

Ubisoft Live Chat Support

If you need to contact Ubisoft customer support agent via Ubisoft Chat, you will first need to log into your Ubisoft Account. Then you will need to create a support case prior to starting the chat. Once you have finished describing your issue, press “Start Chat” button. Chat is available from 9.30am to 2am EST 7 days a week.

Ubisoft Help Community

You can ask questions about Ubisoft products on Ubisoft Forums.

Ubisoft Help Page

You can find more information about Ubisoft products on Ubisoft Help Page.