Number for Live PersonIf you need to speak to a live customer service representative in Truist you need to dial 1-844-487-8478. To speak with a live agent, you need to stay on the line (typical waiting time is about 1-10 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- To open a new account press 1.
- For questions about rates press 2.
- For the status of a loan application press 3.
- For the status of a card application press 4.
- To inquire about paying off your loan through a third-party press 5.
- For something else press 6.
Truist Customer Service Hours
Live customer service representatives from Truist are available from 8am to 8pm ET Monday-Friday, from 8am to 5pm ET Saturday, Sunday closed.
Truist Customer Support Phones
- Truist Customer Support Phone is 1-844-487-8478. Live customer service representatives from Truist are available from 8am to 8pm ET Monday-Friday, from 8am to 5pm ET Saturday, Sunday closed.
- For Truist Customer Support outside the U.S you need to dial 1-910-914-8250.
Other phone support options (Personal clients):
| Online and mobile banking | 1-888-228-6654 |
| Credit cards | 1-844-487-8478 (8am to 8pm ET Monday-Friday, 8am to 5pm ET Saturday, Sunday closed) |
| Debit cards | 1-844-487-8478 (8am to 8pm ET Monday-Friday, 8am to 5pm ET Saturday, Sunday closed) |
| Insurance – Health | 1-800-474-1471 |
| Insurance – Life | 1-800-474-1471 |
| Insurance – Personal claims center | 1-800-990-4228 |
| Insurance – Personal property & casualty sales (McGriff) | 1-800-422-8448 |
| Insurance – Personal property & casualty service (McGriff) | 1-800-228-1820 |
| Loans | 1-844-487-8478 (8am to 8pm ET Monday-Friday, 8am to 5pm ET Saturday, Sunday closed) |
| Mortgages | 1-800-634-7928 (8am to 8pm ET Monday-Friday, 9am to 3pm ET Saturday, Sunday closed) |
Business clients:
| General account information | 1-844-487-8478 (8am to 8pm ET Monday-Friday, 8am to 5pm ET Saturday, Sunday closed) |
| Online and mobile banking | 1-888-228-6654 |
| Business Checking Accounts | 1-844-487-8478 (8am to 8pm ET Monday-Friday, 8am to 5pm ET Saturday, Sunday closed) |
| Business Savings Accounts | 1-844-487-8478 (8am to 8pm ET Monday-Friday, 8am to 5pm ET Saturday, Sunday closed) |
| Business Loans (loans, lines of credit, real estate, equipment, vehicles) | 1-844-487-8478 (8am to 8pm ET Monday-Friday, 8am to 5pm ET Saturday, Sunday closed) |
| Credit cards | 1-844-487-8478 (8am to 8pm ET Monday-Friday, 8am to 5pm ET Saturday, Sunday closed) |
| Credit card management – Truist eZBusiness support | 1-844-487-8478 (8am to 8pm ET Monday-Friday, 8am to 5pm ET Saturday, Sunday closed) |
| Debit cards | 1-844-487-8478 (8am to 8pm ET Monday-Friday, 8am to 5pm ET Saturday, Sunday closed) |
| Delta SkyMiles® Business Debit Card | 1-844-487-8478 (8am to 8pm ET Monday-Friday, 8am to 5pm ET Saturday, Sunday closed) |
| Employee benefits small group specialists | 1-800-226-0051 |
| Insurance – Business solutions (Truist Life Insurance Services) | 1-800-474-1471 |
| Insurance – Business claims center (McGriff) | 1-800-990-4228 |
| Insurance – Business property & casualty (McGriff) | 1-877-643-6227 |
| Insurance – Employee benefits (McGriff) | 1-800-226-0051 |
| Merchant Services | 1-866-238-2420(sales), 1-877-672-4228 (client support) |
Truist Social Networks Customer Service
- Truist customer service could be contacted via Truist Facebook page. Typically Truist customer service representative replies within an hour.
- You can also reach Truist support via Truist Twitter page
- You can view latest Truist photos on Truist Instagram page
- You can view latest Truist videos on Truist Youtube page
- You can message a live customer service representative using Truist Linkedin page
Truist Mailing Addresses
Truist Bank
Credit Bureau Services
PO Box 849
Wilson, NC 27894
Truist Live Chat Support
Truist doesn’t offer live chat support. The best way to contact Truist is to call them at 1-844-487-8478.
Truist support e-mail
To contact Truist via e-mail you need to press the “Send a message”, fill in the form and press the “Submit” button.
Personal clients:
| Insurance – Health | Send Message |
| Insurance – Life | Send Message |
| Insurance – Personal property & casualty sales (McGriff) | Send Message |
Business clients:
| Employee benefits small group specialists | Send Message |
| Insurance – Business claims center (McGriff) | Send Message |
| Insurance – Business property & casualty (McGriff) | Send Message |
| Insurance – Employee benefits (McGriff) | Send Message |
Truist Fax Number
Truist does not have a fax number. Instead you can use 1-844-487-8478 phone number to contact Truist.
Truist Help Center
- You can get more information about Truist Customers on the Truist Customers Support page.
Truist Opening Hours
Monday 8am to 8pm ET
Tuesday 8am to 8pm ET
Wednesday 8am to 8pm ET
Thursday 8am to 8pm ET
Friday 8am to 8pm ET
Saturday 8am to 5pm ET
Sunday closed