How to Talk to a Live Person in Tricare East Customer Service

If you need to speak to a live customer service representative in Tricare East customer service you need to dial 1-800-444-5445. To speak with a live agent, you need to press 1 or say “Beneficiary”, then say “speak with the representative”, after press 7 (for any other questions) and stay on the line (typical waiting time is about 2-3 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are a sponsor, beneficiary or pension say “Beneficiary” or press 1.
  • Hospital, doctors or medical facility say “Provider” or press 2.

Tricare East Customer Service Hours

Live customer service representatives from Tricare East are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.

Tricare East Customer Support Phones

  • Tricare East Customer Support Phone is 1-800-444-5445. Live customer service representatives from Tricare East are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
  • For National Guard and Reserve you need to dial 1-877-298-3408.
  • For Active duty and TRICARE Prime Remote you need to dial 1-877-249-9179.
  • For Warrior Navigation and Assistance Program you need to dial 1-888-446-9627.
  • For Applied Behavior Analysis you need to dial 1-866-323-7155.
  • For DEERS you need to dial 1-800-538-9552.
  • For Fraud and abuse you need to dial 1-800-333-1620.

Tricare East Social Networks Customer Service

  • Tricare East customer service could be contacted via Tricare East Facebook page. Typically Tricare East customer service representative replies within an hour.

Tricare East Mailing Addresses

TRICARE East Region:
PO Box 8923
Madison, WI 53708-8923

TRICARE East Region Claims:
Attn: Corrected Claims
PO Box 8904
Madison, WI 53708-8904

TRICARE East Region Claims:
Attn: New Claims
PO Box 7981
Madison, WI 53707-7981

TRICARE East Region:
Attn: Medical Review
PO Box 7856
Madison, WI 53707-7856

TRICARE East Region:
Attn: Provider Certification
PO Box 7870
Madison, WI 53707-7870

TRICARE East Region:
Attn: Recoupments
PO Box 8967
Madison, WI 53708-8967

TRICARE East Region:
Attn: Program Integrity
PO Box 7460
Madison, WI 53707-7460

Tricare East Fax Numers

  • Appeals: 1-877-850-1046.
  • Customer service: 1-608-221-7536.
  • Corrected claims: 1-608-327-8523.
  • New claims: 1-608-327-8522.
  • Medical review/records (Claims related): 1-608-221-7540.
  • Provider certification (Excludes ABA): 1-608-221-7535.

Tricare East Live Chat Support

You can start a live chat session with a Tricare East Support Agent on the Tricare East Contact page. To speak with a live agent, you need to press the “Start a chat session for beneficiaries” or “Start a chat session for providers” button. Chat is available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.

Tricare East support e-mail

To contact Tricare East via e-mail you need to go to the Tricare East Contact page, press the “Send a secure message for beneficiaries” or “Send a secure message for providers” button, sign in, fill in the form and press the “Send” button.

Tricare East Help Center

Tricare East Opening Hours

Monday 8am to 6pm
Tuesday 8am to 6pm
Wednesday 8am to 6pm
Thursday 8am to 6pm
Friday 8am to 6pm
Saturday closed
Sunday closed

Reach Real Person in Tricare East by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat. Frequently direct message via Tricare East Facebook account or Tricare East Twitter account may get you a customer representative quickly, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Tricare East are provided above.

What to do if Tricare East Live Person Contact Information Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact phone numbers might be removed and added. If you have problems with getting a real person in Tricare East customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Tricare East Customer Service are the most accurate.

If you successfully reached a live customer service agent in Tricare East please leave your instructions in the comments section below so everyone can use it.

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