How to Talk to a Live Person in TPG Customer Service

If you need to speak to a live customer service representative in TPG customer service you need to dial 13-14-23. To speak with a live agent, you need to stay on the line (typical waiting time is about 1-2 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For sales inquiries and registrations press 1.
  • If you need technical support with your internet, home phone or mobile press 2.
  • For looking the information about your plan or billing press 3.
  • For an update on your installation or relocation press 4.
  • If you moving home and want us to connect you at your new address press 5.
  • If you want to upgrade or change your TPG plan including changing an NBN press 6.

TPG Customer Service Hours

Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 6pm Saturday-Sunday.

TPG Customer Support Phones

  • TPG Customer Support Phone is 13-14-23. Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
  • For Sales (NBN) you need to dial 1300-720-016. Live customer service representatives from TPG are available from 9am to 10pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
  • For Sales (Fibre to the Building) you need to dial 1300-403-211. Live customer service representatives from TPG are available from 9am to 10pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
  • For Sales (Mobile) you need to dial 1300-242-011. Live customer service representatives from TPG are available from 9am to 10pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
  • For Internet & Home Phone Technical Support (NBN) you need to dial 1300-997-271. Live customer service representatives from TPG are available from 8am to midnight Monday-Friday, from 9am to 9pm Saturday-Sunday.
  • For Internet & Home Phone Technical Support (ADSL) you need to dial 1300-997-270. Live customer service representatives from TPG are available from 8am to midnight Monday-Friday, from 9am to 9pm Saturday-Sunday.
  • For Internet & Home Phone Technical Support (Fibre to the Building) you need to dial 1300-997-274. Live customer service representatives from TPG are available from 8am to midnight Monday-Friday, from 9am to 9pm Saturday-Sunday.
  • For Internet & Home Phone Customer Service (Accounts & Billing) you need to dial 1300-993-011. Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
  • For Internet & Home Phone Customer Service (Installation Status) you need to dial 1300-993-012. Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
  • For Plan Change you need to dial 1300-920-158. Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
  • For Moving Home you need to dial 1300-865-124. Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
  • For Accounts & Billing you need to dial 1300-993-019. Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 9pm Saturday-Sunday.
  • For Mobile Product Support (Technical Support) you need to dial 1300-997-273. Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 9pm Saturday-Sunday.
  • For Mobile Product Support (Plan Change) you need to dial 1300-995-152. Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 9pm Saturday-Sunday.
  • You can get all customer service phone numbers on the TPG Contact Support page.

TPGĀ Social Networks Customer Service

  • TPG customer service could be contacted via TPG Facebook page. Typically TPG customer service representative replies within an hour.
  • You can also reach TPG support via TPG Twitter page

TPG Support Community

You can get the answers to your questions about TPG on the TPG Forum page. Community Support representative are available 24 hours a day seven days a week.

TPG Mailing Addresses

TPG Customer Services:
PO Box 1844, Macquarie Centre, North Ryde, NSW 2113

TPG Live Chat Support

TPG doesn’t offer live chat support. The best way to contact TPG is to call them at 13-14-23.

TPG support e-mail

TPG doesn’t offer live support via e-mail.

TPG Help Center

TPG Opening Hours

Monday 8am to 9pm
Tuesday 8am to 9pm
Wednesday 8am to 9pm
Thursday 8am to 9pm
Friday 8am to 9pm
Saturday 9am to 6pm
Sunday 9am to 6pm

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