How to Talk to a Live Person in Tennessee Unemployment Customer Service

If you need to speak to a live customer service representative in Tennessee Unemployment customer service you need to dial 1-844-224-5818. To speak with a live agent, you need to press 1 (for assistance with unemployment claims or questions about your unemployment benefits), then press 1 (for questions or assistance file on your claim) and stay on the line (typical waiting time is about 10-35 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For assistance with unemployment claims or questions about your unemployment benefits press 1.
  • For help with employer unemployment taxes, such as quarterly taxes, tax rates and employer account numbers press 2.
  • For all other calls press 3.

If you press 1 in the above menu you will get the following sub-menu:

  • For questions or assistance on your claim press 1.
  • For questions or assistance completing your weekly certification press 2.
  • For general questions about how to file or to check the status of your claim or assistance accessing your Jobs4TN account or your password reset press 3.

TN Unemployment Customer Service Hours

Live customer service representatives from TN Unemployment Insurance are available from 7:30am to 4pm CT Monday-Friday, from 8am to 4:30pm CT Saturday-Sunday.

TN Unemployment Customer Support Phones

  • TN Unemployment Customer Support Phone is 1-844-224-5818. Live customer service representatives from TN Unemployment Insurance are available from 7:30am to 4pm CT Monday-Friday, from 8am to 4:30pm CT Saturday-Sunday.
  • For Proof of unemployment for social services (food stamps, housing, loans) and historical unemployment records (1099-G tax info and proof of receipt) you need to dial 1-615-442-7009.
  • For Employers, Government Officials and their Contractors, and Third-Parties you need to dial 1-615-741-3170.
  • To Report Suspected UI Benefit Payment Fraud you need to dial 1-615-206-3116.
  • To Report Suspected UI Tax Fraud you need to dial 1-615-741-2346.
  • For Natural disaster support line you need to dial 1-844-436-7117 (option 2).

TN Department of Labor & Workforce Social Networks Customer Service

Tennessee Unemployment Insurance (UI) Mailing Addresses

State of Tennessee Department of Labor and Workforce Development
Employment Security Legal Office
220 French Landing Drive, Suite 3B
Nashville, Tennessee 37243

Benefit Payment Control:
220 French Landing Drive
Nashville, TN 37243-1002

TN Unemployment Live Chat Support

You can start a live chat session with a TN Unemployment Support Virtual Assistance on the TN Unemployment page by clicking the “Chat” blue button in the bottom right corner of the page.

TN Unemployment support e-mail

Tennessee Unemployment Insurance (UI) Help Center

TN Unemployment Opening Hours

Monday 7:30am to 4pm CT
Tuesday 7:30am to 4pm CT
Wednesday 7:30am to 4pm CT
Thursday 7:30am to 4pm CT
Friday 7:30am to 4pm CT
Saturday 8am to 4:30pm CT
Sunday 8am to 4:30pm CT

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