Talk to a Live Person in Ticketmaster Customer Service

If you need to talk to a live person in Ticketmaster customer service you need to dial 1-800-653-8000. To speak with a Ticketmaster live agent, you need to press 2 (If you don’t have tickets and have general question), then press 2 (for all other questions) and stay on the line (typical waiting time is about 1-5 minutes).

Ticketmaster Customer Service Options

Ticketmaster Customer Service Hours

Ticketmaster live customer service agents are available Monday-Friday from 9am to 9pm, Saturday from 9am to 8pm and Sunday from 9am to 6pm.

Ticketmaster Customer Service Phone Number

Ticketmaster customer service phone number is 1-800-653-8000.

For Ticketmaster Express you need to dial 1-866-448-7849.

For US Ticket Sales you need to dial 1-866-448-7849. Live customer service agents are available Monday-Saturday from 9am through 6pm and Sunday from 12pm through 6pm.

For TDD you need to dial 1-800-943-4327.

For US Arts Sales need to dial 1-800-982-2787.

Ticketmaster Live Chat Customer Service

If you have an order under “Order Details”, simply click on the “Live Chat” button to the bottom right of your screen. Live customer service agents are available 24 hours a day.

Ticketmaster support video guide

You can also watch the following video guide to learn how to get support help from Ticketmaster.

How to contact Ticketmaster support via Twitter

To contact Ticketmaster customer support via twitter visit Ticketmaster Fan Support Twitter page. There click on message button.

Type your message at the prompt below and click on the blue arrow to the right to send it to the Ticketmaster Customer Service.

Ticketmaster Social Networks Customer Service

Ticketmaster common problems and solutions

Difficulty Accessing Tickets

Customers sometimes encounter issues when trying to access their tickets, especially electronic ones.

Solution: Ensure you are logged into the correct Ticketmaster account (the one used to purchase the tickets). If the tickets are not there, check your email for confirmation of purchase. If you’re still unable to find them, contact Ticketmaster customer service for assistance.

Website or App Glitches

Technical problems can sometimes prevent customers from successfully purchasing tickets, especially during periods of high demand.

Solution: Try refreshing your browser or clearing your cache and cookies. If using the app, ensure it is updated to the latest version. If issues persist, try switching between the app and website.

High or Unexpected Fees

Ticketmaster’s service and convenience fees often come as a surprise to customers, who may perceive them as excessive or unfair.

Solution: Before finalizing your purchase, review the full breakdown of charges. The fees are usually displayed before you complete your transaction. If you find the fees too high, consider other authorized ticket vendors that may have lower fees.

Events Being Sold Out Quickly

Popular events often sell out quickly, leading to disappointment for those who miss out.

Solution: Ticketmaster often allows you to sign up for presale notifications for specific events, so it’s worth registering for these alerts. Be prepared to buy as soon as tickets go on sale, as there may be a lot of demand.

Ticket Delivery Issues

Some customers report not receiving their physical tickets in the mail as expected.

Solution: First, check your Ticketmaster account to ensure that your delivery details are correct. Ticket delivery can take some time, so check the estimated delivery timeframe provided by Ticketmaster. If they haven’t arrived within this timeframe, contact Ticketmaster customer service.

Difficulties Obtaining Refunds

Customers sometimes have difficulty getting refunds for canceled or rescheduled events.

Solution: Ticketmaster typically offers refunds for canceled events and for rescheduled events if you can’t make the new date. If you haven’t received a refund within the expected timeframe, contact Ticketmaster customer service. Always keep email confirmations and ticket information until the event has taken place.

Ticketmaster Mailing Address

Attn: Fan Support
1000 Corporate Landing
Charleston, WV 25311

To Whether it’s pen to paper or straight from your printer:
Attention: Soutien aux Spectateurs/Fan Support
7001, boulevard St-Laurent
Montreal, QC H2S 3E3

Ticketmaster Corporate Office Headquarters

Ticketmaster is located at 9348 Civic Center Drive in Beverly Hills neighborhood in Los Angeles, California. ZIP Code is 90210.

Ticketmaster Customer Support for any countries