How to Talk to a Live Person in Texas Medicaid Customer Service

If you need to speak to a live customer service representative in Texas Medicaid you need to dial Texas Health and Human Services Commission customer service at 1-800-252-8263. To speak with a live agent, you need to press 1 (for English), then press 9 and stay on the line (typical waiting time is about 1-2 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • Do you have questions about whether you can get state benefits and services like SNAP food benefits, can of cash help, Medicaid or chip the children’s health insurance program or if you need help finding services like food pantries, housing, Senior Services, child care or help to pay for medicine, utilities or rent press 1.
  • If you want to know more about your Texas benefits Medicaid card, Medicaid benefits, the Texas Health steps program or do you need help getting a ride to the doctor dentist or drugstore press 2.
  • If you need help with STAR Kids or STAR Plus health plans or do you need to know how Medicaid works with other insurance programs or do you want to learn how Medicaid and help you pay for your private health insurance press 3.
  • If you need to reach the department of aging and disability services, Social Security or Medicare press 4.
  • If you want to file a complaint about a Medicaid service or provider or do you need help with a Medicaid problem or do want to report possible waste, abuse or fraud press 5.
  • To speak with a staff member press 9.
  • To hear this menu again press 0.

Texas Medicaid Customer Service Hours

Live customer service representatives from Texas Health and Human Services Commission are available from 7am to 7pm CT Monday-Friday, Saturday-Sunday closed.

Texas Medicaid Customer Service Phones

  • For Texas Medicaid client hotline you need to dial 1-800-252-8263. Live customer service representatives from Texas Medicaid are available from 7am to 7pm CST Monday-Friday, Saturday-Sunday closed.
  • For CHIP call center you need to dial 1-877-543-7669 or 1-800-647-6558.

TexasHHSC Social Networks Customer Service

Texas Health and Human Services Commission Mailing Addresses

CHIP processing center:
Texas Health and Human Services
P. O. Box 149024
Austin, TX 78714-9024

Texas Health and Human Services Commission Live Chat Support

TexasHHSC doesn’t offer live chat support. The best way to contact TexasHHSC is to call them at 1-800-252-8263.

Texas Medicaid support e-mail

Texas Medicaid Help Center

You can find more information about Texas Health and Human Services Commission on the Texas Health and Human Services Commission Services page.

Texas Health and Human Services Commission Opening Hours

Monday 7am to 7pm CST
Tuesday 7am to 7pm CST
Wednesday 7am to 7pm CST
Thursday 7am to 7pm CST
Friday 7am to 7pm CST
Saturday closed
Sunday closed

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