How to Talk to a Live Person in TELUS Customer Service

If you need to speak to a live customer service representative in TELUS customer service you need to dial 1-866-558-2273. To speak with a live agent, you need to press or say 1 (for English), then press 5 and stay on the line (typical waiting time is about 3-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For billing, account changes or how to use your device say or press 1.
  • If you are a prepaid customer say or press 2.
  • For technical support say or press 3.
  • For past-due accounts say or press 4.
  • For anything else say or press 5.
  • To repeat these options press pound.

TELUS Customer Service Hours

Live customer service representatives from TELUS are available from 7am to 11pm Monday-Friday, from 9am to 11pm Saturday-Sunday.

TELUS Phone Customer Service

  • TELUS customer service phone number is 1-866-558-2273. Live customer service representatives from TELUS are available from 7am to 11pm Monday-Friday, from 9am to 11pm Saturday-Sunday.
  • For TELUS Home Services in AB & BC you need to dial 1-888-811-2323. Live customer service representatives are available 24 hours a day seven days a week.
  • For TELUS SmartHome Security in AB, BC & SK you need to dial 1-855-255-8828. Live customer service representatives are available 24 hours a day seven days a week.
  • For TELUS Mobility in the US you need to dial 1-866-771-9666. Live customer service representatives are available 24 hours a day seven days a week.
  • For TELUS Mobility international you need to dial 1-416-940-5995. Live customer service representatives are available 24 hours a day seven days a week.

TELUS Social Networks Customer Service

TELUS Live Chat Support

You can start a live chat session with a TELUS Support Agent on the TELUS Support page by clicking a purple button on the bottom of the screen.

TELUS support e-mail

To Email TELUS use the following TELUS contact form (you must login in to your TELUS account to fill out the form).

TELUS Help Center

You can find more information about TELUS on the TELUS Support page.

TELUS Opening Hours

You can find more information about TELUS opening hours on the TELUS Stores Page.

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