If you need to speak to a live customer service representative in TELUS customer service you need to dial 1-866-558-2273. To speak with a live agent, you need to press or say 1 (for English), then press 5 and stay on the line (typical waiting time is about 3-5 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- For billing, account changes or how to use your device say or press 1.
- If you are a prepaid customer say or press 2.
- For technical support say or press 3.
- For past-due accounts say or press 4.
- For anything else say or press 5.
- To repeat these options press pound.
TELUS Customer Service Hours
Live customer service representatives from TELUS are available from 7am to 11pm Monday-Friday, from 9am to 11pm Saturday-Sunday.
TELUS Phone Customer Service
- TELUS customer service phone number is 1-866-558-2273. Live customer service representatives from TELUS are available from 7am to 11pm Monday-Friday, from 9am to 11pm Saturday-Sunday.
- For TELUS Home Services in AB & BC you need to dial 1-888-811-2323. Live customer service representatives are available 24 hours a day seven days a week.
- For TELUS SmartHome Security in AB, BC & SK you need to dial 1-855-255-8828. Live customer service representatives are available 24 hours a day seven days a week.
- For TELUS Mobility in the US you need to dial 1-866-771-9666. Live customer service representatives are available 24 hours a day seven days a week.
- For TELUS Mobility international you need to dial 1-416-940-5995. Live customer service representatives are available 24 hours a day seven days a week.
TELUS Social Networks Customer Service
- You can reach TELUS support via TELUS Twitter page
- You can view latest TELUS photos on TELUS Instagram page
- You can view latest TELUS videos on TELUS Youtube page
TELUS Live Chat Support
You can start a live chat session with a TELUS Support Agent on the TELUS Support page by clicking a purple button on the bottom of the screen.
TELUS support e-mail
To Email TELUS use the following TELUS contact form (you must login in to your TELUS account to fill out the form).
TELUS Help Center
You can find more information about TELUS on the TELUS Support page.
TELUS Opening Hours
You can find more information about TELUS opening hours on the TELUS Stores Page.
Reach Real Person in Telus by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Telus Facebook account or Telus Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Telus are provided above.
What to do if Telus Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Telus customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in TELUS Customer Service are the most accurate.
If you successfully reached a live customer service agent in Telus please leave your instructions in the comments section below so everyone can use it.