How to Talk to a Live Person in Telstra Customer Service

If you need to speak to a live customer service representative in Telstra customer service you need to dial 132-200. To speak with a live agent, you need to say “I don’t have one”, then press 4 (for anything else) and stay on the line (typical waiting time is about 25-30 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For billing inquiry press 1.
  • For new connections press 2.
  • For faults with your service press 3.
  • For anything else press 4.

Telstra Customer Service Hours

Live customer service representatives from Telstra are available 24 hours a day seven days a week.

Telstra Customer Support Phones

  • Telstra Customer Support Phone is 132-200. Live customer service representatives from Telstra are available 24 hours a day seven days a week.

Telstra App Customer Service

If you would like to speak to a live customer service representative in Telstra app customer support on your iOS or Android device you need to open or download the My Telstra app. Tap the “Get Help” tab, then the blue message icon, and send a message.

Telstra Social Networks Customer Service

Telstra Support Community

You can get the answers to your questions about Telstra on the Telstra Forum page. Community Support representative are available 24 hours a day seven days a week.

Telstra Live Chat Support

You can start a live chat session with a Telstra Support Agent on the Telstra Chat Support page. Choose the question you are inquiring about, fill in the form and press the “Chat Now” blue button.

Telstra support e-mail

  • If you have any questions in relation to this Privacy Statement send an e-mail to [email protected]

Telstra Help Center

Telstra Opening Hours

24 hours a day seven days a week

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