If you need to speak to a live customer service representative in SunPass customer service you need to dial 1-888-865-5352. To speak with a live agent, you need to press 6 at the first prompt, then press 2 at the second and stay on the line (typical waiting time is about 2-3 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• To make a payment press 1.
• For easy pay or storage card payment information press 2.
• To make other updates or for information on your account press 3.
• For transponder and vehicle options press 4.
• To take a survey press 5.
• For all other information press 6.
• To repeat these options press star.

SunPass Customer Service Hours

Live customer service representatives from SunPass are available from 7am to 7am Monday-Friday, from 8:30am to 5am Saturday.

SunPass Phone Customer Service

• SunPass customer service phone number is 1-888-865-5352. Live customer service representatives are available from 7am to 7am Monday-Friday, from 8:30am to 5am Saturday.

SunPass Social Networks Customer Service

• You can reach SunPass support via SunPass Twitter page. Typically SunPass customer service representative replies within an hour.

SunPass Live Chat Support

SunPass doesn’t offer live chat support. Best way to contact SunPass is to call them at 1-888-865-5352.

SunPass Mailing Addresses

SunPass Replenishments and Invoice Payments:
Florida Department of Transportation/SunPass
P.O. Box 71237
Charlotte, NC 28272-1237

Uniform Traffic Citations:
Florida Department of Transportation/SunPass
P.O. Box 447
Ocoee, FL 34761

General Customer Correspondence & Enrollment:
Florida Department of Transportation/SunPass
P.O. Box 447
Ocoee, FL 34761

SunPass Online Customer Service Information

You can search more information about SunPass on the SunPass Help Page.

SunPass support e-mail

To contact SunPass via e-mail use the following SunPass contact form.

SunPass Opening Hours

OCOEE WALK:
from 8am to 6am Monday-Friday
from 10am to 6am Saturday
from 10am to 5am Sunday

TAMPA WALK:
from 8am to 6am Monday-Friday

MIAMI WALK:
from 8am to 6am Monday-Friday

BOCA RATON WALK:
from 8am to 6am Monday-Friday
from 8:30am to 5am Saturday

SNAPPER CREEK:
from 8am to 6am Monday-Friday

BAYWAY:
from 8am to 6am Monday
from 8am to 4:30am Tuesday-Friday

MID:
from 9am to 4am Monday-Friday

GARCON POINT BRIDGE:
from 8am to 5am Monday-Friday

Sunpass Headquarters

View Sunpass headquarters location on a map.

Reach Real Person in Sunpass by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Sunpass Facebook account or Sunpass Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Sunpass are provided above.

What to do if Sunpass Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Sunpass customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in SunPass Customer Service are the most accurate.

If you successfully reached a live customer service agent in Sunpass please leave your instructions in the comments section below so everyone can use it.