How to Talk to a Live Person in SunPass Customer Service

If you need to speak to a live customer service representative in SunPass customer service you need to dial 1-888-865-5352. To speak with a live agent, you need to press 6 at the first prompt, then press 2 at the second and stay on the line (typical waiting time is about 2-3 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • To make a payment press 1.
  • For easy pay or storage card payment information press 2.
  • To make other updates or for information on your account press 3.
  • For transponder and vehicle options press 4.
  • To take a survey press 5.
  • For all other information press 6.
  • To repeat these options press star.

SunPass Customer Service Hours

Live customer service representatives from SunPass are available from 7am to 7am Monday-Friday, from 8:30am to 5am Saturday.

SunPass Phone Customer Service

  • SunPass customer service phone number is 1-888-865-5352. Live customer service representatives are available from 7am to 7am Monday-Friday, from 8:30am to 5am Saturday.

SunPass Social Networks Customer Service

  • You can reach SunPass support via SunPass Twitter page. Typically SunPass customer service representative replies within an hour.

SunPass Live Chat Support

SunPass doesn’t offer live chat support. Best way to contact SunPass is to call them at 1-888-865-5352.

SunPass Mailing Addresses

SunPass Replenishments and Invoice Payments:
Florida Department of Transportation/SunPass
P.O. Box 71237
Charlotte, NC 28272-1237

Uniform Traffic Citations:
Florida Department of Transportation/SunPass
P.O. Box 447
Ocoee, FL 34761

General Customer Correspondence & Enrollment:
Florida Department of Transportation/SunPass
P.O. Box 447
Ocoee, FL 34761

SunPass Online Customer Service Information

You can search more information about SunPass on the SunPass Help Page.

SunPass support e-mail

To contact SunPass via e-mail use the following SunPass contact form.

SunPass Opening Hours

OCOEE WALK:
from 8am to 6am Monday-Friday
from 10am to 6am Saturday
from 10am to 5am Sunday

TAMPA WALK:
from 8am to 6am Monday-Friday

MIAMI WALK:
from 8am to 6am Monday-Friday

BOCA RATON WALK:
from 8am to 6am Monday-Friday
from 8:30am to 5am Saturday

SNAPPER CREEK:
from 8am to 6am Monday-Friday

BAYWAY:
from 8am to 6am Monday
from 8am to 4:30am Tuesday-Friday

MID:
from 9am to 4am Monday-Friday

GARCON POINT BRIDGE:
from 8am to 5am Monday-Friday

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