If you need to speak to a live customer service representative in StepChange, dial 0800-138-1111. To speak with a live agent, you need to press 1 (if you completely need to stop StepChange), then press 1 (if you prefer to talk to us about your situation), after press 2 (for otherwise) and stay on the line (typical waiting time is about 1-10 minutes).
StepChange Customer Service Hours
Live customer service representatives from StepChange are available from 8am to 8pm Monday-Friday, from 8am to 4pm Saturday, Sunday closed.
StepChange Customer Support Phones
- StepChange Customer Support Phone is 0800-138-1111. Live customer service representatives from StepChange are available from 8am to 8pm Monday-Friday, from 8am to 4pm Saturday, Sunday closed.
- For Debt management plan (DMP) or token payment plan (TPP) you need to dial 0300-303-5300.
- For Debt Arrangement Scheme (DAS) you need to dial 0800-652-7491.
- For Sequestration and MAP bankruptcy you need to dial 0800-652-7491.
- For Equity releases and mortgages you need to dial 0808-1686-719.
StepChange Social Networks Customer Service
- StepChange customer service could be contacted via StepChange Facebook page. Typically StepChange customer service representative replies within an hour.
- You can also reach StepChange support via StepChange Twitter page
- You can message a live customer service representative using StepChange Linkedin page
- You can view latest StepChange videos on StepChange Youtube page
StepChange Mailing Addresses
StepChange Debt Charity
123 Albion Street
StepChange Live Chat Support
StepChange doesn’t offer live chat support. The best way to contact StepChange is to call them at 0800-138-1111.
StepChange support e-mail
- To contact StepChange support send an e-mail to [email protected]
- For Debt management plan (DMP) or token payment plan (TPP) send an e-mail to [email protected]
- For Individual voluntary arrangement (IVA) send an e-mail to [email protected]
- For Debt relief order (DRO) send an e-mail to [email protected]
- For Debt Arrangement Scheme (DAS) send an e-mail to [email protected]
StepChange Fax Number
StepChange does not have a fax number. Instead you can use 0800-138-1111 phone number to contact StepChange.
StepChange Help Center
- You can get more information about StepChange Customers on the StepChange Customers Support page.
StepChange Opening Hours
Monday 8am to 8pm
Tuesday 8am to 8pm
Wednesday 8am to 8pm
Thursday 8am to 8pm
Friday 8am to 8pm
Saturday 8am to 4pm
View Stepchange headquarters location on a map.
Reach Real Person in Stepchange by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Stepchange Facebook account or Stepchange Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Stepchange are provided above.
What to do if Stepchange Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Stepchange customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in StepChange Customer Service are the most accurate.
If you successfully reached a live customer service agent in Stepchange please leave your instructions in the comments section below so everyone can use it.