If you need to speak to a live customer service representative in StepChange, dial 0800-138-1111. To speak with a live agent, you need to press 1 (if you completely need to stop StepChange), then press 1 (if you prefer to talk to us about your situation), after press 2 (for otherwise) and stay on the line (typical waiting time is about 1-10 minutes).

StepChange Customer Service Hours

Live customer service representatives from StepChange are available from 8am to 8pm Monday-Friday, from 8am to 4pm Saturday, Sunday closed.

StepChange Customer Support Phones

• StepChange Customer Support Phone is 0800-138-1111. Live customer service representatives from StepChange are available from 8am to 8pm Monday-Friday, from 8am to 4pm Saturday, Sunday closed.
• For Debt management plan (DMP) or token payment plan (TPP) you need to dial 0300-303-5300.
• For Debt Arrangement Scheme (DAS) you need to dial 0800-652-7491.
• For Sequestration and MAP bankruptcy you need to dial 0800-652-7491.
• For Equity releases and mortgages you need to dial 0808-1686-719.

StepChange Social Networks Customer Service

• StepChange customer service could be contacted via StepChange Facebook page. Typically StepChange customer service representative replies within an hour.
• You can also reach StepChange support via StepChange Twitter page
• You can message a live customer service representative using StepChange Linkedin page
• You can view latest StepChange videos on StepChange Youtube page

StepChange Mailing Addresses

StepChange Debt Charity
123 Albion Street
Leeds
LS2 8ER

StepChange Live Chat Support

StepChange doesn’t offer live chat support. The best way to contact StepChange is to call them at 0800-138-1111.

StepChange support e-mail

• To contact StepChange support send an e-mail to [email protected]
• For Debt management plan (DMP) or token payment plan (TPP) send an e-mail to [email protected]
• For Individual voluntary arrangement (IVA) send an e-mail to [email protected]
• For Debt relief order (DRO) send an e-mail to [email protected]
• For Debt Arrangement Scheme (DAS) send an e-mail to [email protected]

StepChange Fax Number

StepChange does not have a fax number. Instead you can use 0800-138-1111 phone number to contact StepChange.

StepChange Help Center

• You can get more information about StepChange Customers on the StepChange Customers Support page.

StepChange Opening Hours

Monday 8am to 8pm
Tuesday 8am to 8pm
Wednesday 8am to 8pm
Thursday 8am to 8pm
Friday 8am to 8pm
Saturday 8am to 4pm
Sunday closed