If you need to speak to a live customer service representative in Sony customer service you need to dial 1-239-245-6354. To speak with a live agent, you need to stay on the line (typical waiting time is about 1-2 minutes).

Sony Customer Service Hours

Live customer service representatives from Sony are available from 9am to 9pm ET Monday-Friday, from 10am to 8pm ET Saturday-Sunday.

Sony Customer Support Phones

• Sony Customer Support Phone is 1-239-245-6354. Live customer service representatives from Sony are available from 9am to 9pm ET Monday-Friday, from 10am to 8pm ET Saturday-Sunday.
• For Headphones you need to dial 1-239-245-6366. Live customer service representatives are available from 9am to 9pm ET Monday-Friday, from 10am to 8pm ET Saturday-Sunday.
• For Cameras & Camcorders you need to dial 1-239-245-6360. Live customer service representatives are available from 9am to 9pm ET Monday-Friday, from 10am to 8pm ET Saturday-Sunday.
• For Cinema Line full-frame cameras ILME-FX series you need to dial 1-800-883-6817. Live customer service representatives are available from 10am to 6pm ET Monday-Friday, Saturday-Sunday closed.
• For Blu-ray Disc™ & DVD Players you need to dial 1-239-245-6354. Live customer service representatives are available from 9am to 9pm ET Monday-Friday, from 10am to 8pm ET Saturday-Sunday.
• For Home Audio you need to dial 1-239-245-6366. Live customer service representatives are available from 9am to 9pm ET Monday-Friday, from 10am to 8pm ET Saturday-Sunday.
• For MP3 Players & Voice Recorders you need to dial 1-239-245-6366. Live customer service representatives are available from 9am to 9pm ET Monday-Friday, from 10am to 8pm ET Saturday-Sunday.
• For Xperia® Mobile, Tablets & Smart Devices you need to dial 1-855-806-8464. Live customer service representatives are available from 9am to 9pm ET Monday-Friday, from 10am to 8pm ET Saturday-Sunday.
• For Airpeak you need to dial 1-888-217-7669. Live customer service representatives are available 24 hours a day seven days a week.
• For Airpeak Protect Plans you need to dial 1-844-247-7669. Live customer service representatives are available 24 hours a day seven days a week.
• For Storage Media you need to dial 1-239-768-7669. Live customer service representatives are available from 9am to 9pm ET Monday-Friday, from 10am to 8pm ET Saturday-Sunday.
• For Aibo you need to dial 1-800-427-2988. Live customer service representatives are available from 9am to 9pm ET Monday-Friday, from 10am to 8pm ET Saturday-Sunday.
• For Smart Sports you need to dial 1-888-796-7669. Live customer service representatives are available from 10am to 8pm ET Monday-Friday, from 10am to 7pm ET Saturday, Sunday closed.
• For Spatial Reality Display you need to dial 1-866-615-7669. Live customer service representatives are available from 10am to 8pm ET Monday-Friday, Saturday-Sunday closed.
• For KOOV you need to dial 1-866-935-7669. Live customer service representatives are available from 10am to 7pm ET Monday-Friday, Saturday-Sunday closed.
• For Digital Paper you need to dial 1-239-245-6320. Live customer service representatives are available from 10am to 8pm ET Monday-Friday, from 10am to 7pm ET Saturday, Sunday closed.
• For Computers you need to dial 1-800-433-5778. Live customer service representatives are available from 10am to 8pm ET Monday-Friday, from 10am to 7pm ET Saturday, Sunday closed.

Sony Social Networks Customer Service

• Sony customer service could be contacted via Sony Facebook page. Typically Sony customer service representative replies within an hour.
• You can also reach Sony support via Sony Twitter page
• You can view latest Sony photos on Sony Instagram page

Sony Support Community

You can find more information about Sony products on the Sony Electronics Forum page. Community Support representative are available 24 hours a day seven days a week.

Sony Live Chat Support

• You can get the answers to your questions about TV & Projectors on the TV & Projectors Support page by clicking the “Chat Now” button.
• You can get the answers to your questions about Headphones on the Headphones Support page by clicking the “Chat Now” button.

Sony support e-mail

• For Creative Pro Support questions send an e-mail to [email protected]

Sony Fax Number

Sony does not have a fax number. You can use 1-239-245-6354 phone number to contact Sony.

Sony Help Center

• You can get more information about Sony Customers on the Sony Customers Support page.

Sony Opening Hours

Monday 9am to 9pm ET
Tuesday 9am to 9pm ET
Wednesday 9am to 9pm ET
Thursday 9am to 9pm ET
Friday 9am to 9pm ET
Saturday 10am to 8pm ET
Sunday 10am to 8pm ET

Sony Headquarters

View Sony headquarters location on a map.

Reach Real Person in Sony by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Sony Facebook account or Sony Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Sony are provided above.

What to do if Sony Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Sony customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Sony Customer Service are the most accurate.

If you successfully reached a live customer service agent in Sony please leave your instructions in the comments section below so everyone can use it.