How to Talk to a Live Person in Sony Customer Service

If you need to talk to a live representative in Sony Playstation customer service you need to dial 1-800-345-7669 (800-345-SONY). After that choose the topic you are calling about from the menu prompt and you will be connected to a live customer service representative. Typical wait time is 1-2 minutes.

For your convenience below is the main menu of the Sony customer service phone system:

  • For help accessing your Sony Playstation Network account or to reset your PSN password press 1
  • For help troubleshooting PS 4 controller or other peripheral press 2
  • If you calling about your Playstation VR press 3
  • For all other inquiries press 4

Sony Customer Service Hours

Live customer service representatives are available 6am-10pm PST Monday-Friday and 7am-8pm PST, Saturday and Sunday.

Sony Customer Service Phones

  • Consumer Services Technical Support: 1-800-345-7669‎
  • PlayStation®Network Accounts and Billing Support: 1-877-971-7669
  • Sony Playstation Japan Customer Service: 0570-000-929

Sony Social Networks Customer Service

Sony Live Chat Support

To start a live chat session with Sony customer service representative navigate to Sony Contact Us page and click on “Live Chat in US” link. Sony live chat customer service representatives are available Monday-Friday 6am-10pm PST, Saturday and Sunday 7am–8pm PST.

Sony Mailing Addresses

Sony Interactive Entertainment LLC
2207 Bridgepointe Parkway
San Mateo, CA 94404
United States of America

Sony Interactive Entertainment America LLC
Consumer Services Department
2207 Bridgepointe Parkway
San Mateo, California, 94404
United States of America