How to Talk to a Live Person in Sony Customer Service

If you need to talk to a live representative in Sony Playstation customer service you need to dial 1-800-345-7669 (800-345-SONY). After that choose the topic you are calling about from the menu prompt and you will be connected to a live customer service representative. Typical wait time is 1-2 minutes.

For your convenience below is the main menu of the Sony customer service phone system:

  • For help accessing your Sony Playstation Network account or to reset your PSN password press 1
  • For help troubleshooting PS 4 controller or other peripheral press 2
  • If you calling about your Playstation VR press 3
  • For all other inquiries press 4

Sony Customer Service Hours

Live customer service representatives are available 6am-10pm PST Monday-Friday and 7am-8pm PST, Saturday and Sunday.

Sony Customer Service Phones

  • Consumer Services Technical Support: 1-800-345-7669‎
  • PlayStation®Network Accounts and Billing Support: 1-877-971-7669
  • Sony Playstation Japan Customer Service: 0570-000-929

Sony Social Networks Customer Service

Sony Live Chat Support

To start a live chat session with Sony customer service representative navigate to Sony Contact Us page and click on “Live Chat in US” link. Sony live chat customer service representatives are available Monday-Friday 6am-10pm PST, Saturday and Sunday 7am–8pm PST.

Sony Mailing Addresses

Sony Interactive Entertainment LLC
2207 Bridgepointe Parkway
San Mateo, CA 94404
United States of America

Sony Interactive Entertainment America LLC
Consumer Services Department
2207 Bridgepointe Parkway
San Mateo, California, 94404
United States of America

Sony Playstation Headquarters

View Sony Playstation headquarters location on a map.

Reach Real Person in Sony Playstation by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Sony Playstation Facebook account or Sony Playstation Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Sony Playstation are provided above.

What to do if Sony Playstation Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Sony Playstation customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Sony Customer Service are the most accurate.

If you successfully reached a live customer service agent in Sony Playstation please leave your instructions in the comments section below so everyone can use it.

Sony Playstation Customer Ratings and Reviews