How to Talk to a Live Person in Social Security Customer Service

If you need to talk to a live person in Social Security customer service you need to call 1-800-772-1213. Live customer service via number is available Monday-Friday from 7am through 7pm EST. Social Security uses voice recognition system for their automated support system. To speak with a live agent, you need to say “speak to a representative”, then say “continue”, then “yes” and stay on the line (typical waiting time is about 1-2 hours).

Social Security Service Options

Social Security Customer Service Hours

Social Security live customer service agents are available Monday-Friday from 7am through 7pm EST.

Online Hours of Operation: Monday – Friday 5am – 1am (ET), Saturday 5am – 11pm (ET), Sunday 8am – 11:30PM (ET).

Social Security Phone Customer Service

  • For deaf or hard of hearing you need to dial 1-800-325-0778. Live customer service agents are available Monday-Friday from 7am through 7pm EST.
  • Social Security¬†Social Networks Customer Service

    Social Security support e-mail

    You can send message to Social Security customer service here: https://secure.ssa.gov/emailus/.

    Social Security Mailing Address

    Social Security Administration

    Office of Public Inquiries

    1100 West High Rise

    6401 Security Blvd.

    Baltimore, MD 21235

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