If you need to talk to a live person in Social Security (SSA) customer service you need to dial 1-800-772-1213. Live customer service via this number is available Monday-Friday from 8am through 7pm. Social Security uses a voice recognition system for their automated support system. To speak with a live agent, you need to say “speak with a representative”, then say “yes” and stay on the line (typical waiting time is about 1-2 hours). Live customer service agents are available Monday-Friday from 8am through 7pm EST.
Below are some of the options available through Social Security customer service phone system:
- Claim Status
- Update personal information
- New or replacement Cards
- Office Locations
- Setup or change direct deposit
- Apply for Benefits
- Request a proof of income letter
- Get a replacement 1099 statement
- Direct deposit
- Proof of Income
SSA Service Options
Social Security Customer Service Hours
Social Security live customer service agents are available Monday-Friday from 8am through 7pm EST, Saturday-Sunday closed.
Online Hours of Operation: Monday – Friday 5am – 1am (ET), Saturday 5am – 11pm (ET), Sunday 8am – 11:30PM (ET).
Social Security Phone Customer Service
Social Security support e-mail
You can send message to Social Security customer service here: https://secure.ssa.gov/emailus/.
Social Security Social Networks Customer Service
- Social Security customer service could be contacted via Social Security Facebook page
- You can also reach Social Security support via Social Security Twitter page
- You can view latest Social Security videos on Social Security Youtube page
Social Security Fax Number
- To Report fraud, waste or abuse involving the Social Security or SSI programs you need to dial 1-410-597-0118.
Social Security Mailing Address
Social Security Administration
Office of Public Inquiries
1100 West High Rise
6401 Security Blvd.
Baltimore, MD 21235
Social Security Headquarters
Reach Real Person in Social Security by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Social Security Facebook account or Social Security Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Social Security are provided above.
What to do if Social Security Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Social Security customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Social Security Customer Service are the most accurate.
If you successfully reached a live customer service agent in Social Security please leave your instructions in the comments section below so everyone can use it.