Shopify does not offer phone customer service. You can reach Shopify customer service by requesting a callback, social media or chat. If you would like to speak to a live customer service representative in Shopify customer support by requesting a callback you need to go to the Shopify Support page. Scroll down to the bottom and click “Contact Shopify support”, then log in to your account, and search for your topic of support (please note that you must perform a search for a topic, before clicking to get help. Otherwise, the phone callback option may not appear.). After that on the search results page, scroll to the bottom and click “Get help from the Shopify support team” (the callback option will appear on the bottom left).
Shopify Customer Service Hours
Live customer service representatives from Shopify are available 24 hours a day seven days a week.
Shopify Customer Service Phones
- Shopify does not offer a phone customer service.
Shopify Social Networks Customer Service
- Shopify customer service could be contacted via Shopify Facebook page. Typically Shopify customer service representative replies within an hour.
- You can also reach Shopify support via Shopify Twitter page
- You can view latest Shopify videos on Shopify Youtube page
Shopify Support Community
You can find more information about Shopify on the Shopify Community page. Community Support representative are available 24 hours a day seven days a week.
Shopify Live Chat Support
You can start a live chat session with a Shopify Support Agent on the Shopify Help Center page.
- Press “I have a Shopify store” or “I don’t have a Shopify store”
- Fill the form
- Press “Chat with Us”
Shopify support e-mail
To contact Shopify via e-mail you need to go to the Shopify Support page and press the “Email Us” button.
Shopify Help Center
You can find more information about Shopify on the Shopify Support page.
Shopify Opening Hours
24 hours a day seven days a week
Shopify Stock Ticker
Shopify stock trades under SHOP ticker on NASDAQ stick market.
Shopify is located at 151 O’Connor St Ground floor, Ottawa, ON K2P 2L8, Canada. View on Map.
Shopify Offices Locations
- New York City
- San Francisco
- Los Angeles
View Shopify headquarters location on a map.
Reach Real Person in Shopify by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Shopify Facebook account or Shopify Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Shopify are provided above.
What to do if Shopify Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Shopify customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Shopify Customer Service are the most accurate.
If you successfully reached a live customer service agent in Shopify please leave your instructions in the comments section below so everyone can use it.