If you need to talk to a live person in Ship Greyhound customer service you need to call 1-800-739-5020. To speak with a live agent, you need to press 0. This phone number is available Monday – Friday 7am – 7pm CT.

If you need to access other customer service options below is the main phone menu:

• If you want to ship a package, check shipping rates or to update your shipping order press 1
• If you are calling about a Greyhound bus passenger issue, baggage claim issue or the checkbook fairs and schedule press 2
• To contact about the shipping order press 3
• To file or update a shipping claim or shipping refund requests press 4
• For account receivable press 5
• If you are Greyhound agent calling to update departure or arrival information on the shipment press 6
• To repeat options press 9
• To connect with an operator press 0

Greyhound Customer Service Mailing Addresses

For Greyhound Package Express:

P.O. Box 132820

Dallas, Texas 75313-282

Ship Greyhound email address

[email protected]