SHEIN does not offer a phone customer service. You can reach SHEIN customer service via live chat. To speak with a live agent, you need to sign in, then go to the SHEIN Contact page, press “Customer Care”, choose the question you are contacting about, then press the “Contact Us” blue button. Finally, you can begin a live chat.

SHEIN Customer Service Hours

Live customer service representatives from SHEIN are available from 6am to 9pm Monday-Sunday.

SHEIN Customer Service Phones

• SHEIN does not offer a phone customer service.

SHEIN Social Networks Customer Service

• SHEIN customer service could be contacted via SHEIN Facebook page. Typically SHEIN customer service representative replies within an hour.
• You can also reach SHEIN support via SHEIN Twitter page
• You can view latest SHEIN videos on SHEIN Youtube page
• You can view latest SHEIN videos on SHEIN Instagram page

SHEIN Live Chat Support

To start a live chat session with a SHEIN Support Agent you need to sing in, then go to SHEIN Contact page, press “Customer Care”, choose the question you are contacting about and press “Contact Us” blue button. Chat is available 24 hours a day seven days a week.

SHEIN support e-mail

SHEIN doesn’t offer live support via e-mail. The best way to contact SHEIN is to begin a chat.

SHEIN Help Center

You can find more information about SHEIN on the SHEIN FAQ page.

SHEIN Opening Hours

24 hours a day seven days a week

Shein Headquarters

View Shein headquarters location on a map.

Reach Real Person in Shein by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Shein Facebook account or Shein Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Shein are provided above.

What to do if Shein Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Shein customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on Live Person in SHEIN Customer Service are the most accurate.

If you successfully reached a live customer service agent in Shein please leave your instructions in the comments section below so everyone can use it.