How to Talk to a Live Person in Sephora Customer Service

If you need to speak to a live customer service representative in Sephora customer service you need to dial 1-877-737-4672. To speak with a live agent, you need to press 0 (for all other inquiries or to speak with a beauty advisor) or stay on the line (typical waiting time is about 5-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For a new order placement press 1.
  • For questions about our Beauty Insider program press 2.
  • For assistance with an existing order press 3.
  • For product information or beauty advice press 4.
  • For inquiries related to our Sephora private label or Sephora Visa Credit Card including billing, payment or the status of your application press 5.
  • For more information about your gift card balance press 6.
  • For all other inquiries or to speak with a beauty advisor press 0 or remain on the line.
  • If you would like to hear these options again press 9.

Sephora Customer Service Hours

Live customer service representatives from Sephora are available from 5am to 9pm PST Monday-Friday, from 6am to 9pm PST Saturday-Sunday.

Sephora Customer Support Phones

  • Sephora Customer Support Phone is 1-877-737-4672 (U.S. or Canada). Live customer service representatives from Sephora are available from 5am to 9pm PT Monday-Friday, from 6am to 9pm PT Saturday-Sunday.
  • For Hearing impaired/TTY you need to dial 1-888-866-9845.

Sephora Social Networks Customer Service

Sephora Support Community

You can get the answers to your questions about Sephora on the Sephora Forum page. Community Support representative are available 24 hours a day seven days a week.

Sephora Live Chat Support

You can start a live chat session with a Sephora Support Agent on the Sephora Support page. To speak with a live agent, you need to press the “Chat with Customer Service” button. Chat is available from 3am to 9pm PST Monday-Sunday.

Sephora support e-mail

To contact Sephora via e-mail you need to go to the Sephora Contact page, fill in the form and press the “Send Email” black button.

Sephora Help Center

Sephora Opening Hours

You can find more information about Sephora opening hours on the Sephora Stores Locator Page.

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