If you need to speak to a live customer service representative in Sephora customer service you need to dial 1-877-737-4672. To speak with a live agent, you need to press 0 (for all other inquiries or to speak with a beauty advisor) or stay on the line (typical waiting time is about 5-10 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- For a new order placement press 1.
- For questions about our Beauty Insider program press 2.
- For assistance with an existing order press 3.
- For product information or beauty advice press 4.
- For inquiries related to our Sephora private label or Sephora Visa Credit Card including billing, payment or the status of your application press 5.
- For more information about your gift card balance press 6.
- For all other inquiries or to speak with a beauty advisor press 0 or remain on the line.
- If you would like to hear these options again press 9.
Sephora Customer Service Hours
Live customer service representatives from Sephora are available from 5am to 9pm PST Monday-Friday, from 6am to 9pm PST Saturday-Sunday.
Sephora Customer Support Phones
- Sephora Customer Support Phone is 1-877-737-4672 (U.S. or Canada). Live customer service representatives from Sephora are available from 5am to 9pm PT Monday-Friday, from 6am to 9pm PT Saturday-Sunday.
- For Hearing impaired/TTY you need to dial 1-888-866-9845.
Sephora Social Networks Customer Service
- Sephora customer service could be contacted via Sephora Facebook page. Typically Sephora customer service representative replies within an hour.
- You can also reach Sephora support via Sephora Twitter page
- You can view latest Sephora photos on Sephora Instagram page
- You can view latest Sephora videos on Sephora Youtube page
Sephora Support Community
You can get the answers to your questions about Sephora on the Sephora Forum page. Community Support representative are available 24 hours a day seven days a week.
Sephora Live Chat Support
You can start a live chat session with a Sephora Support Agent on the Sephora Support page. To speak with a live agent, you need to press the “Chat with Customer Service” button. Chat is available from 3am to 9pm PST Monday-Sunday.
Sephora support e-mail
To contact Sephora via e-mail you need to go to the Sephora Contact page, fill in the form and press the “Send Email” black button.
Sephora Help Center
- You can get more information about Sephora Customers on the Sephora Customers Support page.
Sephora Opening Hours
You can find more information about Sephora opening hours on the Sephora Stores Locator Page.
Reach Real Person in Sephora by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Sephora Facebook account or Sephora Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Sephora are provided above.
What to do if Sephora Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Sephora customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Sephora Customer Service are the most accurate.
If you successfully reached a live customer service agent in Sephora please leave your instructions in the comments section below so everyone can use it.