If you need to speak to a live customer service representative in Securus customer service you need to dial 1-800-844-6591. To speak with a live agent, you need to enter the 10-digit phone number for your account, then enter the 5-digit zip code of your mailing address, press 4 (for none of these), after press 4 (for any other questions) and stay on the line (typical waiting time is about 3-20 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- To block or unblock your account press 1.
- To hear call rates press 2.
- For billing questions press 3.
- For none of these press 4.
- To go back up to the previous menu press 5.
- To hear these options again press 9.
Securus Customer Service Hours
Live customer service representatives from Securus are available 24 hours a day seven days a week.
Securus Customer Support Phones
- Securus Customer Support Phone is 1-800-844-6591 or 1-972-734-1111 (calling from mobile device). Live customer service representatives from Securus are available 24 hours a day seven days a week.
- For Securus Video ConnectSM Information you need to dial 1-877-578-3658.
Securus Social Networks Customer Service
- Securus customer service could be contacted via Securus Tech Facebook page. Typically Securus customer service representative replies within an hour.
- You can also reach Securus support via Securus Technologies Twitter page
- You can message a live customer service representative using Securus Linkedin page
- You can view latest Securus videos on Securus Technologies Youtube page
Securus Mailing Addresses
Securus Correctional Billing Services
PO Box 1109
Dallas, Texas 75001
Securus Correctional Billing Services
PO Box 650757
Dallas, Texas 75265-0757
Securus Live Chat Support
You can start a live chat session with a Securus Support Agent on the Securus Support page. To speak with a live agent, you need to press the “Online Chat” button. Chat is available from 12:00am to 12:01am CDT Monday-Sunday.
Securus support e-mail
To contact Securus via e-mail you need to go to the Securus Support page, fill in the form and press the “Continue” button.
Securus Help Center
- You can get more information about Securus Customers on the Securus Customers Support page.
Securus Opening Hours
View Securus headquarters location on a map.
Reach Real Person in Securus by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Securus Facebook account or Securus Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Securus are provided above.
What to do if Securus Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Securus customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Securus Customer Service are the most accurate.
If you successfully reached a live customer service agent in Securus please leave your instructions in the comments section below so everyone can use it.