How to Talk to a Live Person in Securus Customer Service

If you need to speak to a live customer service representative in Securus customer service you need to dial 1-800-844-6591. To speak with a live agent, you need to enter the 10-digit phone number for your account, then enter the 5-digit zip code of your mailing address, press 4 (for none of these), after press 4 (for any other questions) and stay on the line (typical waiting time is about 3-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • To block or unblock your account press 1.
  • To hear call rates press 2.
  • For billing questions press 3.
  • For none of these press 4.
  • To go back up to the previous menu press 5.
  • To hear these options again press 9.

Securus Customer Service Hours

Live customer service representatives from Securus are available 24 hours a day seven days a week.

Securus Customer Support Phones

  • Securus Customer Support Phone is 1-800-844-6591 or 1-972-734-1111 (calling from mobile device). Live customer service representatives from Securus are available 24 hours a day seven days a week.
  • For Securus Video ConnectSM Information you need to dial 1-877-578-3658.

Securus Social Networks Customer Service

Securus Mailing Addresses

GENERAL CORRESPONDENCE:
Securus Correctional Billing Services
PO Box 1109
Dallas, Texas 75001

CHECK PAYMENTS:
Securus Correctional Billing Services
PO Box 650757
Dallas, Texas 75265-0757

Securus Live Chat Support

You can start a live chat session with a Securus Support Agent on the Securus Support page. To speak with a live agent, you need to press the “Online Chat” button. Chat is available from 12:00am to 12:01am CDT Monday-Sunday.

Securus support e-mail

To contact Securus via e-mail you need to go to the Securus Support page, fill in the form and press the “Continue” button.

Securus Help Center

Securus Opening Hours

24/7

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