How to Talk to a Live Person in Santander Customer Service

If you need to contact a live person in Santander customer service you need to dial 1-877-768-2265. To speak with a live agent, you need to press 1 at the second prompt, then enter 9 digit SSN or User ID or stay on the line (typical waiting time is about 3-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

    First Phone Menu:

  • For all personal account inquiries press 1.
  • For all business account inquiries press 2.

Second Phone Menu:

  • To inquire about an existing account or to speak to an advisor press 1.
  • For online, mobile banking or bill pay support press 2.
  • To disputed transaction press 4.
  • To inquire about an existing loan, mortgage or credit card press 5.
  • To obtain current rate information, inquire about opening a new deposit, loan, mortgage or credit card account press 6.
  • If you are merchant verifying a check press 7.

Santander Customer Service Hours

Live customer service representatives from Santander are available 24 hours a day seven days a week.

Santander Phone Customer Service

  • Santander customer service phone number is 1-877-768-2265. Live customer service representatives from Santander are available 24 hours a day seven days a week.
  • If your loan is owned by Fannie Mae you need to dial 1-800-232-6643.
  • If your loan is owned by Freddie Mac you need to dial 1-800-373-3343.

Santander Social Networks Customer Service

Santander support e-mail

For general inquiries about Santander’s solutions and services via e-mail use following Santander contact form.

Santander Live Chat Support

Santander doesn’t offer live chat support. Best way to contact Santander is to call them at 1-877-768-2265.

FAX number

1-610-988-0887

Santander Mailing Addresses

Executive Management Services Client Relations:
10-421-CR1 P.O. Box 12646 Reading, PA 19612

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