How to Talk to a Live Person in Royal Mail Customer Service

If you need to speak to a live customer service representative in Royal Mail customer service you need to dial 0345-774-0740. To speak with a live agent, you need to press 1 (if you are a residential customer), then press 5 (for anything else), after press 2 (for anything else) and stay on the line (typical waiting time is about 5-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are a residential customer press 1.
  • If you are a business customer or registered charity press 2.

If you say press 1 in the above menu you will get the following sub-menu:

  • If you have a preference number and you’d like to track an item press 1.
  • If you missed to delivery and wanted it redelivered press 2.
  • To forward your mail to a different address, to renew or update your existing redirection or if you want us to hold your mail while you’re away press 3.
  • To report a problem with any of our services press 4.
  • For anything else press 5.

Royal Mail Customer Service Hours

Live customer service representatives from Royal Mail are available from 8am to 6pm Monday-Friday, from 8am to 1pm Saturday, Sunday closed.

Royal Mail Customer Support Phones

  • Royal Mail Customer Support Phone is 0345-774-0740. Live customer service representatives from Royal Mail are available from 8am to 6pm Monday-Friday, from 8am to 1pm Saturday, Sunday closed.
  • For Questions about deliveries you need to dial 03457-777-888 or +44-3457-777-888 (from outside the UK). Live customer service representatives are available from 8am to 6pm Monday-Friday, from 8am to 1pm Saturday, Sunday closed.
  • To Help with Royal Mail Shop Orders you need to dial 03457-641-641. Live customer service representatives are available from 8:30 am to 5pm Monday-Friday, Saturday-Sunday closed.

Royal MailĀ UK Social Networks Customer Service

Royal Mail Live Chat Support

Royal Mail doesn’t offer live chat support. The best way to contact Royal Mail is to call them at 0345-774-0740.

Royal Mail support e-mail

  • To Help with sending an item via e-mail you need to go to the Royal Mail webforms page, fill in the form and press the “Submit” blue button.
  • To Help with Deliveries via e-mail you need to go to the Deliveries webforms page, fill in the form and press the “Submit” blue button.

Royal Mail Help Center

Royal Mail Opening Hours

Monday 8am to 6pm
Tuesday 8am to 6pm
Wednesday 8am to 6pm
Thursday 8am to 6pm
Friday 8am to 6pm
Saturday 8am to 1pm
Sunday closed

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