How to Talk to a Live Person in RG&E Customer Service

If you need to contact a live person in RG&E customer service you need to dial 1-800-743-2110. To speak with a live agent, you need to press 6 at the first promt, then press 4 at the second prompt and stay on the line (typical waiting time is about 1-2 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For a gas emergency press 1.
  • For billing and payments, including payment arrangements press 2.
  • To start, stop or transfer service provider, or for new construction, or upgrades press 3.
  • For a meter reading press 4.
  • For outages press 5.
  • For more options press 6.

RG&E Customer Service Hours

Live customer service representatives from RG&E are available from 7am to 7am Monday-Friday.

RG&E Phone Customer Service

  • RG&E customer service phone number is 1-800-743-2110. Live customer service representatives are available from 7am to 7am Monday-Friday.
  • For Self Service Line you need to dial 1-800-295-7323.
  • For Payment Arrangements you need to dial 1-877-266-3492.
  • For Dig Safe you need to dial 811 or 1-800-962-7962.
  • For Self Service Line you need to dial 1-800-295-7323.

RG&E Social Networks Customer Service

  • RG&E customer service could be contacted via RG&E Facebook page. Typically RG&E customer service representative replies within an hour.
  • You can also reach RG&E support via RG&E Twitter page

RG&E Live Chat Support

RG&E doesn’t offer live chat support. Best way to contact RG&E is to call them at 1-800-743-2110.

RG&E Mailing Addresses

RG&E, P.O. Box 847813, Boston, MA 02284-7813
Customer Service:
89 East Avenue, Rochester, NY 14649-0001
Corporate Office:
89 East Avenue, Rochester, NY 14649-0001

RG&E Help Customer Service

You can search more information about RG&E on the RG&E Help Page.

RG&E support e-mail

To contact RG&E via e-mail use following RG&E contact form.
For Customer Service via [email protected]

RG&E Opening Hours

Monday 8am to 5pm
Tuesday 8am to 5pm
Wednesday 8am to 5pm
Thursday 8am to 5pm
Friday 8am to 5pm

Reach Real Person in Rge by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat. Frequently direct message via Rge Facebook account or Rge Twitter account may get you a customer representative quickly, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Rge are provided above.

If you successfully reached a live customer service agent in Rge please leave your instructions in the comments section below so everyone can use it.