If you need to speak to a live customer service representative in Plusnet customer service you need to dial 0800-432-0200. To speak with a live agent, you need to press 1 (to talk about broadband or home phone), then press 2 (to the main menu), after press 2 (for anything to do with your bill) and stay on the line (typical waiting time is about 5-10 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- To talk about broadband or home phone press 1.
- To talk about Plusnet mobile press 2.
If you press 1 in the above menu and then press 2, you will get the following sub-menu:
- If you have a fault or need help with your service press 1.
- For anything to do with your bill press 2.
- If you like to join us press 3.
- For an update or a recent order press 4.
- If you moving home, upgrading your package or your thinking of leaving us press 5.
Plusnet Customer Service Hours
Live customer service representatives from Plusnet are available from 8am to 8pm Monday-Friday, from 9am to 7pm Saturday, from 9am to 6pm Sunday.
Plusnet Customer Support Phones
- Plusnet Customer Support Phone is 0800-432-0200. Live customer service representatives from Plusnet are available from 8am to 8pm Monday-Friday, from 9am to 7pm Saturday, from 9am to 6pm Sunday.
- For Mobile complaints you need to dial 0800-079-1133.
Plusnet Social Networks Customer Service
- Plusnet customer service could be contacted via Plusnet Facebook page. Typically Plusnet customer service representative replies within an hour.
- You can also reach Plusnet support via Plusnet Twitter page
- You can view latest Plusnet photos on Plusnet Instagram page
- You can view latest Plusnet videos on Plusnet Youtube page
Plusnet Mailing Addresses
2 Pinfold Street
Plusnet Support Community
You can get the answers to your questions about Plusnet on the Plusnet Forum page. Community Support representative are available 24 hours a day seven days a week.
Plusnet Live Chat Support
You can start a live chat session with a Plusnet Support Agent on the Plusnet Contact page. To speak with a live agent, you need to press the “Sales Chat” button in the right of the screen.
Plusnet support e-mail
Plusnet doesn’t offer live support via e-mail.
Plusnet Help Center
- You can get more information about Plusnet Customers on the Plusnet Customers Support page.
Plusnet Opening Hours
Monday 8am to 8pm
Tuesday 8am to 8pm
Wednesday 8am to 8pm
Thursday 8am to 8pm
Friday 8am to 8pm
Saturday 9am to 7pm
Sunday 9am to 6pm
View Plusnet headquarters location on a map.
Reach Real Person in Plusnet by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Plusnet Facebook account or Plusnet Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Plusnet are provided above.
What to do if Plusnet Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Plusnet customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Plusnet Customer Service are the most accurate.
If you successfully reached a live customer service agent in Plusnet please leave your instructions in the comments section below so everyone can use it.