If you need to speak to a live customer service representative in PLDT customer service you need to dial 02-8-8888-171 or 171 (calling via landline). To speak with a live agent, you need to stay on the line (typical waiting time is about 7-15 minutes).
PLDT Customer Service Hours
Live customer service representatives from PLDT are available from 8am to 7pm Monday-Friday, from 8am to 5pm Saturday-Sunday.
PLDT Customer Support Phones
- PLDT Customer Support Phone is 02-8-8888-171 or 171 (toll free). Live customer service representatives from PLDT are available from 8am to 7pm Monday-Friday, from 8am to 5pm Saturday-Sunday.
- For Repair Service Hotline you need to dial 171.
- For Directory Assistance you need to dial 187 (when calling via landline ). Live customer service representatives from PLDT are available from 8am to 5pm Monday-Sunday.
- For Enterprise Customers you need to dial 88-ALPHA(25742).
- For Investors you need to dial 632-8816-8024.
- For Media you need to dial 632-8816-8684.
PLDT Social Networks Customer Service
- PLDT customer service could be contacted via PLDT Home Facebook page. Typically PLDT customer service representative replies within an hour.
- You can also reach PLDT support via PLDT Cares Twitter page or PLDT Twitter page
- You can view latest PLDT photos on PLDT Instagram page
PLDT Mailing Addresses
Ramon Cojuangco Building
Makati Ave., Makati City, Philippines
PLDT Live Chat Support
PLDT doesn’t offer live chat support. The best way to contact PLDT is to call them at 02-8-8888-171 or 171 (calling via landline).
PLDT support e-mail
- For Enterprise Customers send an e-mail to [email protected]
- For partnership inquiries send an e-mail to [email protected]
- For media related content send an e-mail to [email protected]
PLDT Help Center
- You can get more information about PLDT Customers on the PLDT Customers Support page.
PLDT Opening Hours
Monday 8am to 7pm
Tuesday 8am to 7pm
Wednesday 8am to 7pm
Thursday 8am to 7pm
Friday 8am to 7pm
Saturday 8am to 5pm
Reach Real Person in Pldt by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Pldt Facebook account or Pldt Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Pldt are provided above.
What to do if Pldt Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Pldt customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in PLDT Customer Service are the most accurate.
If you successfully reached a live customer service agent in Pldt please leave your instructions in the comments section below so everyone can use it.