How to Talk to a Live Person in PLDT Customer Service

If you need to speak to a live customer service representative in PLDT customer service you need to dial 02-8-8888-171 or 171 (calling via landline). To speak with a live agent, you need to stay on the line (typical waiting time is about 7-15 minutes).

PLDT Customer Service Hours

Live customer service representatives from PLDT are available from 8am to 7pm Monday-Friday, from 8am to 5pm Saturday-Sunday.

PLDT Customer Support Phones

  • PLDT Customer Support Phone is 02-8-8888-171 or 171 (toll free). Live customer service representatives from PLDT are available from 8am to 7pm Monday-Friday, from 8am to 5pm Saturday-Sunday.
  • For Repair Service Hotline you need to dial 171.
  • For Directory Assistance you need to dial 187 (when calling via landline ). Live customer service representatives from PLDT are available from 8am to 5pm Monday-Sunday.
  • For Enterprise Customers you need to dial 88-ALPHA(25742).
  • For Investors you need to dial 632-8816-8024.
  • For Media you need to dial 632-8816-8684.

PLDT Social Networks Customer Service

PLDT Mailing Addresses

PLDT Inc.
Ramon Cojuangco Building
Makati Ave., Makati City, Philippines

PLDT Live Chat Support

PLDT doesn’t offer live chat support. The best way to contact PLDT is to call them at 02-8-8888-171 or 171 (calling via landline).

PLDT support e-mail

PLDT Help Center

PLDT Opening Hours

Monday 8am to 7pm
Tuesday 8am to 7pm
Wednesday 8am to 7pm
Thursday 8am to 7pm
Friday 8am to 7pm
Saturday 8am to 5pm
Sunday closed

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