How to Talk to a Live Person in PlayStation Customer Service

If you need to contact a live person in Playstation customer service you need to dial 800-345-7669. To speak with a live agent, you need to press 5 and stay on the line (typical waiting time is about 1-2 minutes). Playstation live customer service agents are available from 6am to 10pm PST Monday-Friday, from 7am to 8pm PST Saturday-Sunday.

Alternatively you can use the following other options available in the customer service phone menu:

  • For help accessing your Sony Playstation network account or to reset your PS password press 1.
  • For questions about charges on your Playstation network account press 2.
  • For help troubleshooting your PS4, controllers or other peripheral press 3.
  • If you are calling about your Playstation VR press 4.
  • For all other inquiries press 5.

Playstation Customer Service Hours

Playstation live customer service representatives are available from 6am to 10pm PST Monday-Friday, from 7am to 8pm PST Saturday-Sunday.

Playstation Phone Customer Service

  • Playstation customer service phone number is 800-345-7669. Live customer service representatives are available from 6am to 10pm PST Monday-Friday, from 7am to 8pm PST Saturday-Sunday.
  • If you have questions regarding Closed Captions you need to dial 1-800-345-SONY.

Playstation Social Networks Customer Service

Sony Playstation Live Chat Support

You can start a live chat session with a Playstation Support Agent on the Playstation Contact page by clicking the “Live Chat in US” button. Chat is available from 6am to 10pm PST Monday-Friday, from 7am to 8pm PST Saturday-Sunday.

Playstation Help Customer Service

You can view more information about Playstation on the Playstation Support Page.

Playstation support e-mail

For sponsorship or partnership opportunities via [email protected]

Playstation Mailing Addresses

Job Center:
2207 Bridgepointe Pkwy.
San Mateo, CA 94404

Playstation Help Community Customer Service

You can ask a question about Sony Playstation on the Playstation Support Forum.

Reach Real Person in Playstation by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat. Frequently direct message via Playstation Facebook account or Playstation Twitter account may get you a customer representative quickly, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Playstation are provided above.

If you successfully reached a live customer service agent in Playstation please leave your instructions in the comments section below so everyone can use it.

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