If you need to contact a live person in Playstation customer service you need to dial 1-800-345-7669. To speak with a live agent, you need to press 5 and stay on the line (typical waiting time is about 1-2 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- For help accessing your Sony Playstation network account or to reset your PS password press 1.
- For questions about charges on your Playstation network account press 2.
- For help troubleshooting your PS4, controllers or other peripheral press 3.
- If you are calling about your Playstation VR press 4.
- For all other inquiries press 5.
Playstation Customer Service Hours
Playstation live customer service agents are available from 6am to 10pm PST Monday-Friday, from 7am to 8pm PST Saturday-Sunday.
Playstation Phone Customer Service
- Playstation customer service phone number is 1-800-345-7669. Live customer service representatives are available from 6am to 10pm PST Monday-Friday, from 7am to 8pm PST Saturday-Sunday.
- If you have questions regarding Closed Captions you need to dial 1-800-345-SONY.
Playstation Social Networks Customer Service
- Sony Playstation customer service could be contacted via Playstation Facebook page. Typically Playstation customer service representative replies within an hour.
- You can also reach Playstation support via Playstation Twitter page
- You can view latest Playstation support videos on Playstation Youtube page
Sony Playstation Live Chat Support
You can start a live chat session with a Playstation Support Agent on the Playstation Contact page by clicking the “Live Chat in US” button. Chat is available from 6am to 10pm PST Monday-Friday, from 7am to 8pm PST Saturday-Sunday.
Playstation support e-mail
For sponsorship or partnership opportunities via [email protected]
Playstation Help Customer Service
You can view more information about Playstation on the Playstation Support Page.
Playstation Mailing Addresses
2207 Bridgepointe Pkwy.
San Mateo, CA 94404
Playstation Help Community Customer Service
You can ask a question about Sony Playstation on the Playstation Support Forum.