How to Talk to a Live Person in PlayStation Customer Service

If you need to contact a live person in Playstation customer service you need to dial 1-800-345-7669. To speak with a live agent, you need to press 5 and stay on the line (typical waiting time is about 1-2 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For help accessing your Sony Playstation network account or to reset your PS password press 1.
  • For questions about charges on your Playstation network account press 2.
  • For help troubleshooting your PS4, controllers or other peripheral press 3.
  • If you are calling about your Playstation VR press 4.
  • For all other inquiries press 5.

Playstation Customer Service Hours

Playstation live customer service agents are available from 6am to 10pm PST Monday-Friday, from 7am to 8pm PST Saturday-Sunday.

Playstation Phone Customer Service

  • Playstation customer service phone number is 1-800-345-7669. Live customer service representatives are available from 6am to 10pm PST Monday-Friday, from 7am to 8pm PST Saturday-Sunday.
  • If you have questions regarding Closed Captions you need to dial 1-800-345-SONY.

Playstation Social Networks Customer Service

Sony Playstation Live Chat Support

You can start a live chat session with a Playstation Support Agent on the Playstation Contact page by clicking the “Live Chat in US” button. Chat is available from 6am to 10pm PST Monday-Friday, from 7am to 8pm PST Saturday-Sunday.

Playstation support e-mail

For sponsorship or partnership opportunities via [email protected]

Playstation Help Customer Service

You can view more information about Playstation on the Playstation Support Page.

Playstation Mailing Addresses

Job Center:
2207 Bridgepointe Pkwy.
San Mateo, CA 94404

Playstation Help Community Customer Service

You can ask a question about Sony Playstation on the Playstation Support Forum.

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