If you need to contact a live person in Playstation customer service you need to dial 800-345-7669. To speak with a live agent, you need to press 5 and stay on the line (typical waiting time is about 1-2 minutes). Playstation live customer service agents are available from 6am to 10pm PST Monday-Friday, from 7am to 8pm PST Saturday-Sunday.

Alternatively you can use the following other options available in the customer service phone menu:

• For help accessing your Sony Playstation network account or to reset your PS password press 1.
• For questions about charges on your Playstation network account press 2.
• For help troubleshooting your PS4, controllers or other peripheral press 3.
• If you are calling about your Playstation VR press 4.
• For all other inquiries press 5.

Playstation Customer Service Hours

Playstation live customer service representatives are available from 6am to 10pm PST Monday-Friday, from 7am to 8pm PST Saturday-Sunday.

Playstation Phone Customer Service

• Playstation customer service phone number is 800-345-7669. Live customer service representatives are available from 6am to 10pm PST Monday-Friday, from 7am to 8pm PST Saturday-Sunday.
• If you have questions regarding Closed Captions you need to dial 1-800-345-SONY.

Playstation Social Networks Customer Service

• Sony Playstation customer service could be contacted via Playstation Facebook page. Typically Playstation customer service representative replies within an hour.
• You can also reach Playstation support via Playstation Twitter page
• You can view latest Playstation support videos on Playstation Youtube page

Sony Playstation Live Chat Support

You can start a live chat session with a Playstation Support Agent on the Playstation Contact page by clicking the “Live Chat in US” button. Chat is available from 6am to 10pm PST Monday-Friday, from 7am to 8pm PST Saturday-Sunday.

Playstation Help Customer Service

You can view more information about Playstation on the Playstation Support Page.

Playstation support e-mail

For sponsorship or partnership opportunities via [email protected]

Playstation Mailing Addresses

Job Center:
2207 Bridgepointe Pkwy.
San Mateo, CA 94404

Playstation Help Community Customer Service

You can ask a question about Sony Playstation on the Playstation Support Forum.

Playstation Headquarters

View Playstation headquarters location on a map.

Reach Real Person in Playstation by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Playstation Facebook account or Playstation Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Playstation are provided above.

What to do if Playstation Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Playstation customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on PlayStation Customer Service | How to Talk to a Live Person in PlayStation are the most accurate.

If you successfully reached a live customer service agent in Playstation please leave your instructions in the comments section below so everyone can use it.