If you need to speak to a live customer service representative in Personal Independence Payment (PIP) customer service you need to dial 0800-188-4880. To speak with a live agent, you need to press 1 (if you are calling to discuss any aspect of your PIP assessment, for example charging your appointment or to advise us any specific requirements) and stay on the line (typical waiting time is about 1-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• If you are calling to discuss any aspect of your PIP assessment, for example changing your appointment, or to advise us of any specific requirements press 1.
• If you wish to discuss any other aspects of your PIP claim please contact the Department for Work and Pensions on 0800-121-4433.

PIP Customer Service Hours

Live customer service representatives from PIP are available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.

PIP Customer Support Phones

• PIP Customer Support Phone is 0800-188-4880 (North of England & Scotland). Live customer service representatives from PIP are available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
• PIP Customer Support Phone is 0800-188-4881 (South of England). Live customer service representatives from PIP are available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
• For DWP PIP Helpline you need to dial 0800-121-4433.
• To Contact the Capita Enquiry Centre you need to dial 0808-178-8114.
• For DWP-PIP claims you need to dial 0800-917-2222 or 44-191-218-7766 (calling from abroad). Live customer service representatives are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
• For PIP enquiry line you need to dial 0800-121-4433.

PIP UK Customer Support Textphone

• For DWP-PIP claims is 0800-917-7777.
• For PIP enquiry line you need to dial 0800-121-4493.

PIP Mailing Addresses

Personal Independence Payment New Claims:
Post Handling Site B
Wolverhampton
WV99 1AH

PIP Live Chat Support

PIP doesn’t offer live chat support. The best way to contact PIP is to call them at 0800-188-4880.

PIP support e-mail

PIP doesn’t offer live support via e-mail.

PIP Help Center

• You can get more information about PIP Customers on the PIP Customers Support page.

PIP Opening Hours

Monday 8am to 8pm
Tuesday 8am to 8pm
Wednesday 8am to 8pm
Thursday 8am to 8pm
Friday 8am to 8pm
Saturday 9am to 5pm
Sunday closed