If you need to speak to a live customer service representative in Personal Independence Payment (PIP) customer service you need to dial 0800-188-4880. To speak with a live agent, you need to press 1 (if you are calling to discuss any aspect of your PIP assessment, for example charging your appointment or to advise us any specific requirements) and stay on the line (typical waiting time is about 1-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• If you are calling to discuss any aspect of your PIP assessment, for example changing your appointment, or to advise us of any specific requirements press 1.
• If you wish to discuss any other aspects of your PIP claim please contact the Department for Work and Pensions on 0800-121-4433.

PIP Customer Service Hours

Live customer service representatives from PIP are available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.

PIP Customer Support Phones

• PIP Customer Support Phone is 0800-188-4880 (North of England & Scotland). Live customer service representatives from PIP are available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
• PIP Customer Support Phone is 0800-188-4881 (South of England). Live customer service representatives from PIP are available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
• For DWP PIP Helpline you need to dial 0800-121-4433.
• To Contact the Capita Enquiry Centre you need to dial 0808-178-8114.
• For DWP-PIP claims you need to dial 0800-917-2222 or 44-191-218-7766 (calling from abroad). Live customer service representatives are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
• For PIP enquiry line you need to dial 0800-121-4433.

PIP UK Customer Support Textphone

• For DWP-PIP claims is 0800-917-7777.
• For PIP enquiry line you need to dial 0800-121-4493.

PIP Mailing Addresses

Personal Independence Payment New Claims:
Post Handling Site B
Wolverhampton
WV99 1AH

PIP Live Chat Support

PIP doesn’t offer live chat support. The best way to contact PIP is to call them at 0800-188-4880.

PIP support e-mail

PIP doesn’t offer live support via e-mail.

PIP Help Center

• You can get more information about PIP Customers on the PIP Customers Support page.

PIP Opening Hours

Monday 8am to 8pm
Tuesday 8am to 8pm
Wednesday 8am to 8pm
Thursday 8am to 8pm
Friday 8am to 8pm
Saturday 9am to 5pm
Sunday closed

Pip Headquarters

View Pip headquarters location on a map.

Reach Real Person in Pip by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Pip Facebook account or Pip Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Pip are provided above.

What to do if Pip Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Pip customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in PIP Customer Service are the most accurate.

If you successfully reached a live customer service agent in Pip please leave your instructions in the comments section below so everyone can use it.