If you need to speak to a live customer service representative in PG&E customer service you need to dial 1-877-660-6789. To speak with a live agent, you need to stay on the line (the typical waiting time is about 1-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• For emergency situations such as damaged power lines, items in the power lines, damaged electrical equipment, or to report a gas leak or if you smell gas press 1.
• For online inquiries such as login problems, password resets or username related inquiries press 2.
• For all other transactions such as starting or stopping service or billing inquiries press 3.

PG&E Customer Service Hours

Live customer service representatives from PG&E are available from 7am to 9pm Monday-Friday, from 8am to 6pm Saturday, Sunday closed.

PG&E Customer Support Phones

• PG&E Customer Support Phone is 1-877-660-6789. Live customer service representatives from PG&E are available from 7am to 9pm Monday-Friday, from 8am to 6pm Saturday, Sunday closed.
• For 24-hour Power Outage Information Center you need to dial 1-800-743-5002. Live customer service representatives are available 24/7.
• For Business Customer Service Center you need to dial 1-800-468-4743. Live customer service representatives are available from 7am to 6pm Monday-Friday, Saturday-Sunday closed.
• For Agricultural Customer Service Center you need to dial 1-877-311-3276. Live customer service representatives are available from 7am to 6pm Monday-Friday, Saturday-Sunday closed.
• For Solar Customer Service Center you need to dial 1-877-743-4112. Live customer service representatives are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
• For Building and Renovation Service Center you need to dial 1-877-743-7782.
• For Smarter Energy Line you need to dial 1-800-933-9555.
• For Solar Customer Service Center you need to dial 1-877-743-4112.

Pacific Gas and Electric Company Social Networks Customer Service

• Pacific Gas and Electric Company customer service could be contacted via Pacific Gas and Electric Company Facebook page. Typically Pacific Gas and Electric Company customer service representative replies within an hour.
• You can also reach Pacific Gas & Electric support via Pacific Gas & Electric Twitter page
• You can view latest PG&E photos on PG&E Instagram page
• You can view latest Pacific Gas and Electric Company videos on Pacific Gas and Electric Company Youtube page
• You can message a live customer service representative using PG&E Linkedin page

PG&E Mailing Addresses

Pacific Gas and Electric Company
P.O. Box 997300
Sacramento, CA 95899-7300

PG&E Live Chat Support

PG&E doesn’t offer live chat support. The best way to contact PG&E is to call them at 1-877-660-6789.

PG&E support e-mail

To contact PG&E via e-mail you need to go to the PG&E Contact Form page, choose the question you are inquiring about, fill in the form and press the “Submit” button.

PG&E Help Center

• You can get more information about PG&E Customers on the PG&E Customers Support page.

PG&E Opening Hours

Monday 7am to 9pm
Tuesday 7am to 9pm
Wednesday 7am to 9pm
Thursday 7am to 9pm
Friday 7am to 9pm
Saturday 8am to 6pm
Sunday closed

Pge Headquarters

View Pge headquarters location on a map.

Reach Real Person in Pge by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Pge Facebook account or Pge Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Pge are provided above.

What to do if Pge Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Pge customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in PG&E Customer Service are the most accurate.

If you successfully reached a live customer service agent in Pge please leave your instructions in the comments section below so everyone can use it.