If you need to speak to a live customer service representative in PG&E customer service you need to dial 1-877-660-6789. To speak with a live agent, you need to stay on the line (the typical waiting time is about 1-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• For emergency situations such as damaged power lines, items in the power lines, damaged electrical equipment, or to report a gas leak or if you smell gas press 1.
• For online inquiries such as login problems, password resets or username related inquiries press 2.
• For all other transactions such as starting or stopping service or billing inquiries press 3.

PG&E Customer Service Hours

Live customer service representatives from PG&E are available from 7am to 9pm Monday-Friday, from 8am to 6pm Saturday, Sunday closed.

PG&E Customer Support Phones

• PG&E Customer Support Phone is 1-877-660-6789. Live customer service representatives from PG&E are available from 7am to 9pm Monday-Friday, from 8am to 6pm Saturday, Sunday closed.
• For 24-hour Power Outage Information Center you need to dial 1-800-743-5002. Live customer service representatives are available 24/7.
• For Business Customer Service Center you need to dial 1-800-468-4743. Live customer service representatives are available from 7am to 6pm Monday-Friday, Saturday-Sunday closed.
• For Agricultural Customer Service Center you need to dial 1-877-311-3276. Live customer service representatives are available from 7am to 6pm Monday-Friday, Saturday-Sunday closed.
• For Solar Customer Service Center you need to dial 1-877-743-4112. Live customer service representatives are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
• For Building and Renovation Service Center you need to dial 1-877-743-7782.
• For Smarter Energy Line you need to dial 1-800-933-9555.
• For Solar Customer Service Center you need to dial 1-877-743-4112.

Pacific Gas and Electric Company Social Networks Customer Service

• Pacific Gas and Electric Company customer service could be contacted via Pacific Gas and Electric Company Facebook page. Typically Pacific Gas and Electric Company customer service representative replies within an hour.
• You can also reach Pacific Gas & Electric support via Pacific Gas & Electric Twitter page
• You can view latest PG&E photos on PG&E Instagram page
• You can view latest Pacific Gas and Electric Company videos on Pacific Gas and Electric Company Youtube page
• You can message a live customer service representative using PG&E Linkedin page

PG&E Mailing Addresses

Pacific Gas and Electric Company
P.O. Box 997300
Sacramento, CA 95899-7300

PG&E Live Chat Support

PG&E doesn’t offer live chat support. The best way to contact PG&E is to call them at 1-877-660-6789.

PG&E support e-mail

To contact PG&E via e-mail you need to go to the PG&E Contact Form page, choose the question you are inquiring about, fill in the form and press the “Submit” button.

PG&E Help Center

• You can get more information about PG&E Customers on the PG&E Customers Support page.

PG&E Opening Hours

Monday 7am to 9pm
Tuesday 7am to 9pm
Wednesday 7am to 9pm
Thursday 7am to 9pm
Friday 7am to 9pm
Saturday 8am to 6pm
Sunday closed