If you need to speak to a live customer service representative in PennyMac customer service you need to dial 1-888-870-6229. To speak with a live agent, you need to stay on the line (typical waiting time is about 1-2 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• If you know the extension of the person you are trying to reach press 1.
• To discuss the possibility of a low rate refinance with a license agent press 2.
• If you would like to purchase a home press 3.
• For service on an existing PennyMac loan including making a payment, taxes, insurance and escrow press 4.

PennyMac Customer Service Hours

Live customer service representatives from PennyMac are available from 6am to 7pm Monday-Friday, from 6am to 5pm Saturday, Sunday closed.

PennyMac Customer Support Phones

• PennyMac Customer Support Phone is 1-888-870-6229. Live customer service representatives from PennyMac are available from 6am to 7pm Monday-Friday, from 6am to 5pm Saturday, Sunday closed.
• For Loan Payments and Servicing you need to dial 1-800-777-4001. Live customer service representatives are available from 5am to 6pm Monday-Friday, from 7am to 11am Saturday, Sunday closed.
• For My M.A.C Team you need to dial 1-844-917-3669. Live customer service representatives are available from 8am to 9pm Monday-Friday, Saturday-Sunday closed.
• For Investor Relations you need to dial 1-818-224-7028.
• For Media Relations you need to dial 1-805-395-9943.
• For Sales Offices you need to dial 1-615-761-9480(FRANKLIN, TN) and 1-817-494-0240(PLANO, TX).

PennyMac Social Networks Customer Service

• PennyMac customer service could be contacted via PennyMac Facebook page. Typically PennyMac customer service representative replies within an hour.
• You can view latest PennyMac photos on PennyMac Instagram page
• You can view latest PennyMac videos on PennyMac Youtube page

PennyMac Mailing Addresses

SEND BY MAIL:
PennyMac Loan Services, LLC
P.O. Box 30597
Los Angeles, CA 90030-0597

OVERNIGHT PAYMENTS MAILING ADDRESS:
PennyMac Loan Services
Attn: Lockbox Operations POB 30597
20500 Belshaw Ave.
Carson, CA 90746

GENERAL CORRESPONDENCE:
PennyMac Loan Services, LLC
Attention: Correspondence Unit
PO Box 514387
Los Angeles, CA 90051-4387

CORPORATE OFFICES:
PennyMac Loan Services, LLC
3043 Townsgate Rd, Suite 200
Westlake Village, CA 91361
818.224.7442

PennyMac Live Chat Support

You can start a live chat session with a PennyMac Support Agent on the PennyMac Support page. To speak with a live agent, you need to press the “Chat with Us” button.

PennyMac support e-mail

• For INVESTOR RELATIONS send an e-mail to [email protected]
• For MEDIA RELATIONS send an e-mail to [email protected]
• For COMMUNITY RELATIONS send an e-mail to [email protected]

PennyMac Fax Number

PennyMac does not have a fax number. Instead you can use 1-888-870-6229 phone number to contact PennyMac.

PennyMac Help Center

• You can get more information about PennyMac Customers on the PennyMac Customers Support page.

PennyMac Opening Hours

Monday 6am to 7pm
Tuesday 6am to 7pm
Wednesday 6am to 7pm
Thursday 6am to 7pm
Friday 6am to 7pm
Saturday 6am to 5pm
Sunday closed