If you need to speak to a live customer service representative in PenFed customer service you need to dial 1-800-247-5626. To speak with a live agent, you need to press 5 (to become a PenFed member) and stay on the line (typical waiting time is about 1-5 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- To obtain balances and transaction history as well as make payments and perform transfers press 1.
- To speak with our mortgage or Equity Departments press 2.
- For credit, debit and ATM card inquiries press 3.
- For new or existing loan inquiries press 4.
- To become a PenFed member press 5.
- To return to this menu at any time during your call press the star key.
PenFed Credit Union Customer Service Hours
Live customer service representatives from PenFed Credit Union are available from 7am to 11pm ET Monday-Friday, from 8am to 11pm ET Saturday, from 9am to 5:30pm ET Sunday.
PenFed Credit Union Customer Support Phones
- PenFed Credit Union Customer Support Phone is 1-800-247-5626. Live customer service representatives from PenFed Credit Union are available from 7am to 11pm ET Monday-Friday, from 8am to 11pm ET Saturday, from 9am to 5:30pm ET Sunday.
- For Card Activation & PIN set or reset you need to dial 1-877-856-9690.
- For Lost/Stolen Card or Report an Unauthorized Transaction you need to dial 1-866-820-8875.
- For Pathfinder – Priority Pass you need to dial 1-855-241-9239.
- For TTY (FOR THE HEARING IMPAIRED) you need to dial 1-800-225-6378.
- For FIRST & SECOND MORTGAGE INFORMATION & APPLICATIONS you need to dial 1-800-970-7766. Live customer service representatives are available from 9am to 10pm EST Monday-Friday, from 9am to 6pm EST Saturday, Sunday closed.
- For FIRST MORTGAGE SERVICING you need to dial 1-800-585-9055. Live customer service representatives are available from 8am to 8pm EST Monday-Friday, from 8am to 5pm EST Saturday, Sunday closed.
PenFed Credit Union Social Networks Customer Service
- PenFed Credit Union customer service could be contacted via PenFed Credit Union Facebook page. Typically PenFed Credit Union customer service representative replies within an hour.
- You can also reach PenFed Credit Union support via PenFed Credit Union Twitter page
- You can view latest PenFed Credit Union photos on PenFed Credit Union Instagram page
- You can view latest PenFed Credit Union videos on PenFed Credit Union Youtube page
- You can message a live customer service representative using PenFed Credit Union Linkedin page
PenFed Credit Union Mailing Addresses
Credit Card Payments:
PenFed Credit Union
Omaha, NE 68124-7009
Alexandria, VA 22313-2032
EXPRESS DELIVERY (UPS, FEDEX, OTHER):
2930 Eisenhower Avenue
Alexandria, VA 22314
13220 Fort Street
Omaha, NE 68164
For first mortgages, Equity loans and Equity Lines of Credit:
Pentagon Federal Credit Union
Its Successors and or assigns, ATIMA
P.O. Box 2489
Sioux City, IA 51106
Note: Cash payments are not accepted via mail.
P.O. Box 679260
Dallas, TX 75267-9260
PenFed Credit Union Live Chat Support
PenFed Credit Union doesn’t offer live chat support. The best way to contact PenFed Credit Union is to call them at 1-800-247-5626.
PenFed Credit Union support e-mail
- To contact PenFed Credit Union via e-mail you need to go to the PenFed Credit Union Contact page, fill in the form and press the “Submit” black button.
PenFed Credit Union Fax Number
- GENERAL FAX: 1-800-557-7328
- TOLL-FREE FAX NUMBERS: 1-800-557-7328 or 1-800-278-2212
- MORTGAGE FAX NUMBER: 1-703-633-7091
PenFed Credit Union Help Center
- You can get more information about PenFed Credit Union Customers on the PenFed Credit Union Customers Support page.
PenFed Credit Union Opening Hours
You can find more information about PenFed Credit Union opening hours on the PenFed Credit Union Locator Page.
Reach Real Person in Penfed by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Penfed Facebook account or Penfed Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Penfed are provided above.
What to do if Penfed Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Penfed customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in PenFed Customer Service are the most accurate.
If you successfully reached a live customer service agent in Penfed please leave your instructions in the comments section below so everyone can use it.