How to Talk to a Live Person in Peloton Customer Service

If you need to speak to a live customer service representative in Peloton customer service you need to dial 1-866-679-9129. To speak with a live agent, you need to press 1 (if you need help with your Peloton bike, tread, membership or accessories), then press 5 (for anything else) and stay on the line (typical waiting time is about 1-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you need help with your Peloton bike, tread, membership or accessories press 1.
  • If you need help with your Peloton order, delivery or activating your bike or tread press 2.
  • If you are interested in purchasing a Peloton bike, tread, accessories or warranty press 3.

Peloton Customer Service Hours

Live customer service representatives from Peloton are available from 9am to 7pm EST Monday-Friday and from 9am to 6:30pm EST Saturday-Sunday.

Peloton Customer Support Phones

  • Peloton Customer Support Phone is 1-866-679-9129. Live customer service representatives from Peloton are available from 9am to 7pm EST Monday-Friday and from 9am to 6:30pm EST Saturday-Sunday.
  • For Peloton Studios New York you need to dial 1-646-277-4497. Live customer service representatives from Peloton are available from 9am to 7pm EST Monday-Friday and from 9am to 6:30pm EST Saturday-Sunday.

Peloton Social Networks Customer Service

Peloton Mailing Addresses

Peloton Interactive, Inc.
125 West 25th Street, 11th Floor
New York, NY 10001
Attn: Legal Department

Peloton Live Chat Support

  • You can start a live chat session with a Customer Support Agent on the Peloton Support page by clicking the “Chat” black icon in the bottom right corner. Chat is available from 9am to 7pm ET Monday-Friday and from 9am to 6:30pm ET Saturday-Sunday.

Peloton support e-mail

Peloton Help Center

Peloton Opening Hours

Monday 9am to 7pm EST
Tuesday 9am to 7pm EST
Wednesday 9am to 7pm EST
Thursday 9am to 7pm EST
Friday 9am to 7pm EST
Saturday 9am to 6:30pm EST
Sunday 9am to 6:30pm EST

Reach Real Person in Peloton by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat. Frequently direct message via Peloton Facebook account or Peloton Twitter account may get you a customer representative quickly, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Peloton are provided above.

What to do if Peloton Live Person Contact Information Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact phone numbers might be removed and added. If you have problems with getting a real person in Peloton customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Peloton Customer Service are the most accurate.

If you successfully reached a live customer service agent in Peloton please leave your instructions in the comments section below so everyone can use it.

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