If you need to speak to a live customer service representative in OUC customer service you need to dial 1-407-423-9018. To speak with a live agent, you need to stay on the line (typical waiting time is about 20-35 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• If you are calling to report an electric or water outage, or hazardous condition say “yes” or press 1.

OUC Customer Service Hours

Live customer service representatives from OUC are available from 7am to 6pm Monday-Friday, Saturday-Sunday closed.

OUC Customer Support Phones

• OUC Customer Support Phone is 1-407-423-9018. Live customer service representatives from OUC are available from 7am to 6pm Monday-Friday, Saturday-Sunday closed.
• For questions about utility bills, turn on/off or move service, and tree trimming inquiries (Osceola) you need to dial 1-407-957-7373. Live customer service representatives from OUC are available from 7am to 6pm Monday-Friday, Saturday-Sunday closed.
• To report street light problems (Orange/Osceola) you need to dial 1-407-737-4222. Live customer service representatives from OUC are available 24 hours a day seven days a week.
• For water quality inquiries (Osceola) you need to dial 1-407-957-7344. Live customer service representatives from OUC are available from 7:30am to 5:30pm Monday-Friday, Saturday-Sunday closed.
• For all other OUC departments (Orange/Osceola) you need to dial 1-407-423-9100. Live customer service representatives from OUC are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.

Orlando Utilities Commission Social Networks Customer Service

• Orlando Utilities Commission customer service could be contacted via OUC Facebook page. Typically Orlando Utilities Commission customer service representative replies within an hour.
• You can also reach Orlando Utilities Commission support via OUC Twitter page
• You can view latest Orlando Utilities Commission videos on OUC Youtube page

OUC Mailing Addresses

Payments with bill stub:
Orlando Utilities Commission
PO Box 31329
Tampa Fl 33631-3329

All other correspondence:
Orlando Utilities Commission
PO Box 3193
Orlando Fl 32802

Supplier and Vendors:
OUC Procurement Office
100 West Anderson St.
Orlando, FL 32801

OUC Live Chat Support

OUC doesn’t offer live chat support.

OUC support e-mail

• To email OUC use the following OUC contact form.
• For Supplier and Vendors send an e-mail to [email protected]

Orlando Utilities Commission Help Center

You can find more information about Orlando Utilities Commission on the Orlando Utilities Commission Support page.

OUC Opening Hours

Monday 7am to 6pm
Tuesday 7am to 6pm
Wednesday 7am to 6pm
Thursday 7am to 6pm
Friday 7am to 6pm
Saturday closed
Sunday closed