How to Talk to a Live Person in Optus Customer Service

If you need to speak to a live customer service representative in Optus customer service you need to dial 133-937. To speak with a live agent, you need to press 4 (for any other questions), then press 1 (for mobile questions), after choose the next menu options matching what you are calling about and stay on the line (typical waiting time is about 5-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • To purchase a new service, re-contract or move house press 1.
  • For inquiries related to installation, activation or delivery press 2.
  • For password or login help, to message an expert or self-serve online press 3.
  • For any other questions press 4.

Optus Customer Service Hours

Live customer service representatives from Optus are available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.

Optus Customer Support Phones

  • Optus Customer Support Phone is 133-937. Live customer service representatives from Optus are available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
  • Optus NBN contact phone number is 1300 300 427
  • For sales you need to dial 1300-417-220. Live customer service representatives from Optus are available from 8am to 9pm Monday-Friday, from 9am to 7pm Saturday, from 9am to 6pm Sunday.
  • For Technical Support you need to dial 133-937. Live customer service representatives from Optus are available from 8am to 8pm Monday-Sunday.
  • For Moving & Disconnecting you need to dial 1300-555-241. Live customer service representatives from Optus are available from 8am to 7pm (AEST) Monday-Friday, from 8am to 7pm (AEST) Saturday, Sunday closed.
  • For Business Support you need to dial 133-343. Live customer service representatives from Optus are available from 8am to 7pm Monday-Friday, from 8am to 6pm Saturday-Sunday.

Optus Social Networks Customer Service

Optus Live Chat Support

You can start a live chat session with an Optus Support Agent on the Optus Contact page. To speak with a live agent, you need to press the “Sales” button, then press the “Chat with an expert” button, after press the “MESSAGE US NOW” yellow button and start chat.

Optus support e-mail

To contact Optus via e-mail you need to go to the Optus Contact page. Choose the question you are inquiring about, press the “Message Us”, then press the “MESSAGE US NOW” yellow button, fill in the form and press the “Submit” button.

Optus Help Center

Optus Opening Hours

Monday 8am to 8pm
Tuesday 8am to 8pm
Wednesday 8am to 8pm
Thursday 8am to 8pm
Friday 8am to 8pm
Saturday 9am to 5pm
Sunday closed

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