If you need to speak to a live customer service representative in Optus customer service you need to dial 133-937. To speak with a live agent, you need to press 4 (for any other questions), then press 1 (for mobile questions), after choose the next menu options matching what you are calling about and stay on the line (typical waiting time is about 5-10 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- To purchase a new service, re-contract or move house press 1.
- For inquiries related to installation, activation or delivery press 2.
- For password or login help, to message an expert or self-serve online press 3.
- For any other questions press 4.
Optus Customer Service Hours
Live customer service representatives from Optus are available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
Optus Customer Support Phones
- Optus Customer Support Phone is 133-937. Live customer service representatives from Optus are available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
- Optus NBN contact phone number is 1300 300 427
- For sales you need to dial 1300-417-220. Live customer service representatives from Optus are available from 8am to 9pm Monday-Friday, from 9am to 7pm Saturday, from 9am to 6pm Sunday.
- For Technical Support you need to dial 133-937. Live customer service representatives from Optus are available from 8am to 8pm Monday-Sunday.
- For Moving & Disconnecting you need to dial 1300-555-241. Live customer service representatives from Optus are available from 8am to 7pm (AEST) Monday-Friday, from 8am to 7pm (AEST) Saturday, Sunday closed.
- For Business Support you need to dial 133-343. Live customer service representatives from Optus are available from 8am to 7pm Monday-Friday, from 8am to 6pm Saturday-Sunday.
Optus Social Networks Customer Service
- Optus customer service could be contacted via Optus Facebook page. Typically Optus customer service representative replies within an hour.
- You can also reach Optus support via Optus Twitter page
- You can view latest Optus Youtube videos at Optus Youtube channel.
- You can view latest Optus photos at Optus Instagram page.
- You can message a live customer service representative using Optus Linkedin page.
Optus Live Chat Support
You can start a live chat session with an Optus Support Agent on the Optus Contact page. To speak with a live agent, you need to press the “Sales” button, then press the “Chat with an expert” button, after press the “MESSAGE US NOW” yellow button and start chat.
Optus support e-mail
To contact Optus via e-mail you need to go to the Optus Contact page. Choose the question you are inquiring about, press the “Message Us”, then press the “MESSAGE US NOW” yellow button, fill in the form and press the “Submit” button.
Optus Help Center
- You can get more information about Optus Customers on the Optus Customers Support page.
- For NBN customer service refer to Optus NBN support page
Optus Opening Hours
Monday 8am to 8pm
Tuesday 8am to 8pm
Wednesday 8am to 8pm
Thursday 8am to 8pm
Friday 8am to 8pm
Saturday 9am to 5pm
Reach Real Person in Optus by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Optus Facebook account or Optus Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Optus are provided above.
What to do if Optus Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Optus customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Optus Customer Service are the most accurate.
If you successfully reached a live customer service agent in Optus please leave your instructions in the comments section below so everyone can use it.