How to Talk to a Live Person in Ohio Medicaid Customer Service

If you need to speak to a live customer service representative in Ohio Medicaid you need to dial Ohio Department of Medicaid customer service at 1-800-324-8680. To speak with a live agent, you need to stay on the line (typical waiting time is about 10-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are a doctor or provider of medical services press 1.
  • If you need assistance with the Ohio benefits website press 2.
  • If you are currently a Paramount Advantage member living in the central or Southeast region of Ohio press 3.
  • If you want to enroll and change a managed care plan or MyCare Ohio plan or have questions about the Ohio Managed Care Program press 4.
  • If you have questions about your Medicaid the fee-for-service case or general questions about the Ohio Medicaid program press 5.
  • If you have questions about the Ohio Medicaid buy-in for workers with disabilities program press 6.
  • If you would like to apply for Ohio Medicaid benefits only press 7.
  • If you are calling to start the process of renewing your application for Medicaid benefits press 8
    .

Ohio Medicaid Customer Service Hours

Live customer service representatives from Ohio Department of Medicaid are available 24 hours a day seven days a week.

Ohio Medicaid Customer Service Phones

  • Ohio Medicaid customer service phone number is 1-800-324-8680. Live customer service representatives from Ohio Department of Medicaid are available 24 hours a day seven days a week.
  • To call the provider hotline you need to dial 1-800-686-1516.

Ohio Department of Medicaid Social Networks Customer Service

Ohio Department of Medicaid Mailing Addresses

Ohio Department of Medicaid:
50 West Town Street
Suite 400, Columbus, Ohio 43215

Ohio Department of Medicaid Live Chat Support

Ohio Department of Medicaid doesn’t offer live chat support. The best way to contact Ohio Department of Medicaid is to call them at 1-800-324-8680.

Ohio Medicaid support e-mail

To contact Ohio Medicaid via e-mail use the following Ohio Medicaid contact form.

Ohio Medicaid Help Center

You can find more information about Ohio Department of Medicaid on the Ohio Department of Medicaid Contact page.

Ohio Department of Medicaid Opening Hours

You can find more information about Ohio Department of Medicaid opening hours on the Ohio Department of Medicaid Contact your county office Page.

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