If you need to speak to a live customer service representative in O2 customer service you need to dial 0344-809-0202. To speak with a live agent, you need to press 2 (if you do not know number you are calling about), then press 6 (for anything else), after that press 1 (if you calling about Pay as You Go) and stay on the line (typical waiting time is about 40-50 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• If you know the O2 number your calling about press 1.
• If not press 2.

Second part of the menu (if you press 2):

• If you phone is lost or stolen press 1.
• If your calling about an unused number press 2.
• If you pay monthly phone is being Bolt On press 3.
• For a new O2 contract press 4.
• If you are thinking of leaving us press 5.
• For anything else press 6.

O2 UK Customer Service Hours

Live customer service representatives from O2 are available from 8am to 9pm Monday-Friday, from 8am to 8pm Saturday, from 8am to 6pm Sunday.

O2 Customer Support Phones

• O2 Customer Support Phone is 0344-809-0202. Live customer service representatives from O2 are available from 8am to 9pm Monday-Friday, from 8am to 8pm Saturday, from 8am to 6pm Sunday.
• For Pay As You Go information you need to dial 0344-809-0222. Live customer service representatives from O2 are available from 8am to 9pm Monday-Friday, from 8am to 8pm Saturday, from 8am to 6pm Sunday.
• For Top-up service you need to dial 0345-606-2277.
• For O2 Business questions you need to dial 0800-977-7337. Live customer service representatives from O2 are available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, from 9am to 5pm Sunday.
• For O2 Travel Insurance you need to dial 0844-463-0202. Live customer service representatives from O2 are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
• You can find all customer service phone numbers on the O2 Contact page.

O2 Social Networks Customer Service

• O2 customer service could be contacted via EE Facebook page. Typically O2 customer service representative replies within an hour.
• You can also reach O2 support via O2 Twitter page
• You can view latest O2 videos on O2 Youtube page
• You can view latest O2 photos on O2 Instagram page

O2 Mailing Addresses

O2 Correspondence Team:
PO BOX 694
Winchester
SO23 5AP

O2 Support Community

You can get the answers to your questions about O2 on the O2 Forum page. Community Support representative are available 24 hours a day seven days a week.

O2 Bolt Ons Customer Service

For up to date information about Bolt On s visit O2 Bolt Ons help page.

O2 Live Chat Support

• You can start a live chat session with an O2 Customer Support Agent on the O2 Support page by clicking the Chat icon in the bottom right corner.

O2 support e-mail

O2 doesn’t offer live support via e-mail.

O2 Help Center

• You can get more information about O2 Customers on the O2 Support page.

O2 Opening Hours

Monday 8am to 9pm
Tuesday 8am to 9pm
Wednesday 8am to 9pm
Thursday 8am to 9pm
Friday 8am to 9pm
Saturday 8am to 8pm
Sunday 8am to 6pm