How to Talk to a Live Person in Nintendo Customer Service

If you need to contact a live person in Nintendo customer service you need to dial 1-800-255-3700. To speak with a live agent, you need to stay on the line (typical waiting time is about 10-15 minutes).

Alternatively, you can use the following other options available in the customer service phone menu:

  • For Nintendo Switch press 1.
  • For parental controls or to check the status of an order or repair press 2.
  • For problems connecting to the internet or Netflix or help with system updates press 3.
  • For help with accounts, transferring games and content between systems or billing and prepaid card issues press 4.
  • To troubleshooting repair press 5.
  • For questions about my Nintendo, Nintendo eShop, Nintendo Switch online service or promotions press 6.
  • To repeat this menu press 8.

Nintendo Customer Service Hours

Nintendo live customer service agents are available 24 hours a day seven days a week.

Nintendo Phone Customer Service

  • Nintendo customer service phone number is 1-800-255-3700. Live customer service representatives are available 24 hours a day seven days a week.
  • For help outside the US or Canada you need to dial 1-855-548-4693.
  • If you use TTD service you need to dial 711.

Nintendo Social Networks Customer Service

Nintendo Help Page

You can find more information about Nintendo products on Nintendo Help Page.

Nintendo Live Chat Support

To contact a Nintendo customer support agent, you need to visit the Nintendo contact page, then select products or services. After that, you need to choose the options for your particular problem and click “Web Chat”. Chat is available from 6am to 6.30pm PST Monday-Sunday.

Nintendo support e-mail

Nintendo doesn’t offer live support e-mail.

Nintendo Help Community

You can ask questions about Nintendo products on Nintendo Support Forums.

Nintendo Opening Hours

Nintendo customer service is open 24 hours a day 7 days a week.