If you need to speak to a live customer service representative in Next customer service you need to dial 0333-777-8000. To speak with a live agent, you need to press 5 (for everything else) and stay on the line (typical waiting time is about 20-50 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- To place an order or to arrange an account press 1.
- For queries about items that haven’t arrived yet press 2.
- If you’ve received your order and something is not quite right press 3.
- For payment or queries on your next pay account press 4.
- For everything else press 5.
Next Customer Service Hours
Live customer service representatives from Next are available from 8am to 11pm Monday-Sunday.
Next Customer Support Phones
- Next Customer Support Phone is 0333-777-8000. Live customer service representatives from Next are available from 8am to 11pm Monday-Sunday.
- For Selfserve Number For Payments, Return Requests and Account Balance Confirmation you need to dial 0800-587-7758. Live customer service representatives are available 24/7.
- For Furniture & Upholstery Enquiries – UK you need to dial 0333-777-8999. Live customer service representatives from Next are available from 7:30am to 11pm Monday-Friday, from 7:30am to 10pm Saturday-Sunday.
- For Store Enquiries – UK you need to dial 0333-777-8739. Live customer service representatives from Next are available from 8am to 11pm Monday-Sunday.
- To Report an issue with the website you need to dial 0333-777-4510. Live customer service representatives from Next are available from 8am to 11pm Monday-Sunday.
- For Financial Difficulties you need to dial 0333-777-8180. Live customer service representatives from Next are available from 8am to 9pm Monday-Friday, from 9am to 5pm Saturday-Sunday.
- For Next Head Office you need to dial 0333-777-4577.
Next Social Networks Customer Service
- Next customer service could be contacted via Next Facebook page. Typically Next UK customer service representative replies within an hour.
- You can also reach Next support via Next Twitter page
- You can view latest Next photos on Next Instagram page
- You can view latest Next videos on Next Youtube page
Next Mailing Addresses
Next, Desford Road, Enderby, Leicester, LE19 4AT
HEAD OFFICE INFORMATION
Next Retail Ltd
Next Live Chat Support
You can start a live chat session with a Next Support Agent on the Next Support page. To speak with a live agent, you need to select a category and click the “Start Chat” button.
Next support e-mail
To contact Next via e-mail you need to go to the Next Support page and press the “Contact Form” button.
Next Help Center
- You can get more information about Next Customers on the Next Customers Support page.
Next Opening Hours
Monday 8am to 11pm
Tuesday 8am to 11pm
Wednesday 8am to 11pm
Thursday 8am to 11pm
Friday 8am to 11pm
Saturday 8am to 11pm
Sunday 8am to 11pm
Reach Real Person in Next by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Next Facebook account or Next Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Next are provided above.
What to do if Next Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Next customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Next Customer Service are the most accurate.
If you successfully reached a live customer service agent in Next please leave your instructions in the comments section below so everyone can use it.