How to Talk to a Live Person in New York Community Bank Customer Service

If you need to talk to a live person in New York Community Bank customer service you need to dial 1-877-786-6560 phone number. To quickly speak with a live agent, you need press 0 or to stay on the line.

For your convenience below is the main menu of the New York Community Bank phone customer service system:

  • For deposit account information press 1.
  • For loan and line of credit account information press 2.
  • To transfer funds between accounts press 3.
  • To update your information press 4.
  • To activate your Visa debit card or change your ATM or Visa debit card pin, or report a lost or stolen ATM or Visa debit card press 5.
  • To assign or change your automated phone system access code press 6.
  • To end this call press 9.
  • To speak with a live agent press 0.
  • To repeat this menu press star key.

New York Community Bank Customer Service Options

New York Community Bank Phone Customer Service

  • To contact Deposit Account and Residential Mortgage you need to dial 1-877-786-6560. Representatives are available Monday to Friday 8am to 8pm (ET) and Saturday 9am to 5pm (ET).
  • To contact NYCB Online/Mobile and Visa® Debit Card you need to dial 1-877-786-6560. Representatives are available Monday to Friday 8am to 10pm (ET), Saturday 9am to 5pm (ET) and Sunday 9am to 4pm (ET).
  • To report lost or stolen ATM / Visa® Debit Card you need to dial 1-855-271-7580​​​.

New York Community Bank Social Networks Customer Service

New York Community Bank Mail

New York Community Bank

615 Merrick Avenue

Westbury, New York 11590

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