How to Talk to a Live Person in New Mexico Unemployment Customer Service

If you need to speak to a live customer service representative in New Mexico Unemployment customer service you need to dial 1-877-664-6984. To speak with a live agent, you need to press 1 (for English), then press 1 (if you are a customer filing a new claim, calling about your existing claim or if you’re a Jobseeker), press 3, enter 9 digits social security number, press pound and stay on the line (typical waiting time is about 25-55 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are a customer filing a new claim, calling about your existing claim or if you’re a job seeker press 1.
  • If you are an employer or third party agent press 2.

If you press 1 in the above menu you will get the following sub-menu:

  • If you have an overpayment issues press 2.
  • If you need to file a new claim, certify your weekly benefits or if you have a question about your claim press 3.
  • If you need assistance with your password, username or other technical support press 4.

New Mexico Unemployment Customer Service Hours

Live customer service representatives from New Mexico Unemployment Insurance are available from 7am to 5pm Monday-Friday, Saturday-Sunday closed.

New Mexico Unemployment Customer Support Phones

  • NM Unemployment Customer Support Phone is 1-877-664-6984. Live customer service representatives from New Mexico Unemployment Insurance are available from 7am to 5pm Monday-Friday, Saturday-Sunday closed.
  • For Unemployment Fraud Investigations you need to dial 1-505-243-7283.
  • For Appeals you need to dial 1-800-227-7325.
  • For Claims and Tax you need to dial 1-877-664-6984.
  • For Overpayments/Collections you need to dial 1-877-664-6984.
  • For Employment Services Division you need to dial 1-505-841-8437.
  • For Foreign Labor Certification you need to dial 1-575-546-0192.
  • For Trade Adjustment Assistance you need to dial 1-505-841-8715.
  • For Apprenticeship you need to dial 1-505-841-8565.
  • For Work Opportunity Tax Credit you need to dial 1-505-841-8444.
  • For Federal Bonding Program you need to dial 1-505-841-8444.
  • For Rapid Response you need to dial 1-505-841-9393.

New Mexico Department of Workforce Solutions Social Networks Customer Service

NM Unemployment Insurance (UI) Mailing Addresses

New Mexico Department of Workforce Solutions:
PO Box 1928
Albuquerque, NM 87103

New Mexico Works – Job Center Locations

You can find all New Mexico Workforce Connection Centers on the New Mexico Works Locations page.

New Mexico Unemployment Live Chat Support

You can start a live chat session with a New Mexico Unemployment Support Virtual Assistance on the New Mexico Unemployment page by clicking the “Questions?” blue button in the bottom right corner of the page.

New Mexico Unemployment support e-mail

NM Unemployment Insurance (UI) Help Center

New Mexico Unemployment Opening Hours

Monday 7am to 5pm
Tuesday 7am to 5pm
Wednesday 7am to 5pm
Thursday 7am to 5pm
Friday 7am to 5pm
Saturday closed
Sunday closed

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