If you need to speak to a live customer service representative in Nelnet customer service you need to dial 1-888-486-4722. To speak with a live agent, you need to stay on the line (typical waiting time is about 1-10 minutes).
Nelnet Customer Service Hours
Live customer service representatives from Nelnet are available from 8am to 11pm EST Monday, from 8am to 10pm EST Tuesday-Friday, from 10am to 2pm EST Saturday, Sunday closed.
Nelnet Customer Support Phones
- Nelnet Customer Support Phone is 1-888-486-4722. Live customer service representatives from Nelnet are available from 8am to 11pm EST Monday, from 8am to 10pm EST Tuesday-Friday, from 10am to 2pm EST Saturday, Sunday closed.
- For International Call Center you need to dial 1-303-696-3625.
Nelnet Social Networks Customer Service
- Nelnet customer service could be contacted via Nelnet Facebook page. Typically Nelnet customer service representative replies within an hour.
- You can also reach Nelnet support via Nelnet Twitter page
- You can message a live customer service representative using Nelnet Linkedin page
Nelnet Mailing Addresses
Send payments for accounts beginning with “E” to:
U.S. Department of Education
P.O. Box 2837
Portland, OR 97208-2837
Send payments for accounts beginning with “D” to:
P.O. Box 2970
Omaha, NE 68103-2970
Send payments for accounts beginning with “J” to:
P.O. Box 2877
Omaha, NE 68103-2877
Documents related to deferment, forbearance, repayment plans, or enrollment status changes
Attn: Enrollment Processing
P.O. Box 82565
Lincoln, NE 68501-2565
Documents related to loan discharge or forgiveness claims
P.O. Box: 82505
Lincoln, NE 68501-2505
Documents related to bankruptcy claims
P.O. Box: 82505
Lincoln, NE 68501-2505
General Correspondence and Qualified Written Requests:
P.O. Box 82561
Lincoln, NE 68501-2561
P.O. Box 82578
Lincoln, NE 68501-2578
Nelnet Live Chat Support
You can start a live chat session with a Nelnet Support Agent on the Nelnet Contact page. To speak with a live agent, you need to press the “Chat” icon in the bottom right of your screen. Chat is available from 8am to 10:30pm EST Monday-Friday, Saturday-Sunday closed.
Nelnet support e-mail
To contact Nelnet via e-mail you need to go to the Nelnet Contact page, fill in the form and press the “Submit Request” button.
Nelnet Fax Number
General Correspondence: 1-877-402-5816
Nelnet Help Center
- You can get more information about Nelnet Customers on the Nelnet Customers Support page.
Nelnet Opening Hours
Monday 8am to 11pm EST
Tuesday 8am to 10pm EST
Wednesday 8am to 10pm EST
Thursday 8am to 10pm EST
Friday 8am to 10pm EST
Saturday 10am to 2pm EST
View Nelnet headquarters location on a map.
Reach Real Person in Nelnet by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Nelnet Facebook account or Nelnet Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Nelnet are provided above.
What to do if Nelnet Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Nelnet customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Nelnet Customer Service are the most accurate.
If you successfully reached a live customer service agent in Nelnet please leave your instructions in the comments section below so everyone can use it.