If you need to speak to a live customer service representative in Nelnet customer service you need to dial 1-888-486-4722. To speak with a live agent, you need to stay on the line (typical waiting time is about 1-10 minutes).

Nelnet Customer Service Hours

Live customer service representatives from Nelnet are available from 8am to 11pm EST Monday, from 8am to 10pm EST Tuesday-Friday, from 10am to 2pm EST Saturday, Sunday closed.

Nelnet Customer Support Phones

• Nelnet Customer Support Phone is 1-888-486-4722. Live customer service representatives from Nelnet are available from 8am to 11pm EST Monday, from 8am to 10pm EST Tuesday-Friday, from 10am to 2pm EST Saturday, Sunday closed.
• For International Call Center you need to dial 1-303-696-3625.

Nelnet Social Networks Customer Service

• Nelnet customer service could be contacted via Nelnet Facebook page. Typically Nelnet customer service representative replies within an hour.
• You can also reach Nelnet support via Nelnet Twitter page
• You can message a live customer service representative using Nelnet Linkedin page

Nelnet Mailing Addresses

Send payments for accounts beginning with “E” to:
U.S. Department of Education
P.O. Box 2837
Portland, OR 97208-2837

Send payments for accounts beginning with “D” to:
Nelnet
P.O. Box 2970
Omaha, NE 68103-2970

Send payments for accounts beginning with “J” to:
Nelnet
P.O. Box 2877
Omaha, NE 68103-2877

Documents related to deferment, forbearance, repayment plans, or enrollment status changes
Nelnet
Attn: Enrollment Processing
P.O. Box 82565
Lincoln, NE 68501-2565

Documents related to loan discharge or forgiveness claims
Nelnet
Attn: Claims
P.O. Box: 82505
Lincoln, NE 68501-2505

Documents related to bankruptcy claims
Nelnet
Attn: Claims
P.O. Box: 82505
Lincoln, NE 68501-2505

General Correspondence and Qualified Written Requests:
Nelnet:
P.O. Box 82561
Lincoln, NE 68501-2561
California Residents:
P.O. Box 82578
Lincoln, NE 68501-2578

Nelnet Live Chat Support

You can start a live chat session with a Nelnet Support Agent on the Nelnet Contact page. To speak with a live agent, you need to press the “Chat” icon in the bottom right of your screen. Chat is available from 8am to 10:30pm EST Monday-Friday, Saturday-Sunday closed.

Nelnet support e-mail

To contact Nelnet via e-mail you need to go to the Nelnet Contact page, fill in the form and press the “Submit Request” button.

Nelnet Fax Number

General Correspondence: 1-877-402-5816

Nelnet Help Center

• You can get more information about Nelnet Customers on the Nelnet Customers Support page.

Nelnet Opening Hours

Monday 8am to 11pm EST
Tuesday 8am to 10pm EST
Wednesday 8am to 10pm EST
Thursday 8am to 10pm EST
Friday 8am to 10pm EST
Saturday 10am to 2pm EST
Sunday closed