How to Talk to a Live Person in Nationwide Building Society Customer Service

If you need to speak to a live customer service representative in Nationwide Building Society customer service you need to dial 0345-730-2011. To speak with a live agent, you need to press 2 (for current accounts, internet banking and credit card inquiries), then press 2 (for credit card inquiries) and stay on the line (typical waiting time is about 5-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For lost or stolen press 1.
  • For current accounts, internet banking and credit card inquiries press 2.
  • For person loan or existing savings including license bonds press 3.
  • For mortgages press 4.
  • For existing insurance policy press 5.

If you press 2 in the above menu you will get the following sub-menu:

  • For current account and internet banking press 1.
  • For credit card inquiries press 2.

Nationwide UK Customer Service Hours

Live customer service representatives from Nationwide are available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.

Nationwide Customer Support Phones

  • Nationwide Customer Support Phone is 0345-730-2011. Live customer service representatives from Nationwide are available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
  • To Report a lost or stolen FlexAccount, FlexOne, FlexStudent, FlexGraduate, FlexBasic card, FlexDirect card you need to dial 0800-055-66-22 or 44-1793-65-67-89 (abroad).
  • To Report a lost or stolen FlexPlus card you need to dial 0800-11-88-55.
  • For Current accounts you need to dial 03456-07-73-57.
  • For General mortgage enquiries you need to dial 03457-30-20-10. Live customer service representatives from Nationwide are available from 8am to 6pm Monday-Friday, from 8:30am to 4pm Saturday, Sunday closed.
  • For Online banking you need to dial 0800-464-3060. Live customer service representatives are available from 8am to 8pm Monday-Sunday.
  • For Online banking you need to dial 0800-464-3060.
  • For Savings, ISAs and Investments you need to dial 0800-055-6622. Live customer service representatives are available 24/7.
  • For Existing loan customers you need to dial 03457-30-2011.
  • For Online banking you need to dial 0800-464-3060.
  • For Online banking you need to dial 0800-464-3060.

Nationwide Social Networks Customer Service

Nationwide Live Chat Support

You can start a live chat session with a Nationwide Building Society Support Agent on the Nationwide Building Society Contact page. To speak with a live agent, you need to press the “Chat with Us” blue button in the bottom right corner of the page.

Nationwide support e-mail

Nationwide doesn’t offer live support via e-mail.

Nationwide Help Center

Nationwide Opening Hours

You can find more information about Nationwide opening hours on the Nationwide Branches Locations Page.

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